Winnie Unnikrishnan

, International non-profit, Technology Company, Government

Hyderabad, India


Results-driven IT Service Delivery Manager with 14 years of experience driving profitable outcomes in Oil & Gas domain. Expertise in IT service management, program management, Agile methodologies, and cloud computing. Proven track record of delivering high client satisfaction scores.

Contact Winnie Unnikrishnan
Area of Expertise:
  • Infrastructure, Technology, Engineering, Science
Professional Experience:


Throughout my 14-year career, I have gained extensive experience in Technology Service Delivery Management, Program Management, and Fuel Retail Specialist.

Currently, I serve as an Offshore Technology Service Delivery Lead for a Global Energy Client at Accenture Services Pvt Ltd, Hyderabad, India (September 2021 – Till Date). In this role, I lead two distinct teams, managing performance expectations and addressing concerns in a systematic manner. My responsibilities include Service Level Management, Resource management, financial management, and Client Relationship management.

Prior to this role, I worked as a Retail Payment Integration Specialist for a Global Energy Client at Accenture Services Pvt Ltd, Hyderabad, India & Client site – California, US (August 2010 – September 2021). As a Payment processing specialist focused on the Fuel retail sector, I specialized in Fuel Retail Test Operations and QA lab mobilization. I delivered expertise in Retail Lab mobilization, Retail payment integration, and Loyalty and Mobility programs.

Throughout my career, I have demonstrated exceptional leadership skills, having managed large global teams and delivered profitable outcomes. My experience in running offshore delivery teams has given me a unique understanding of the challenges and opportunities in managing global teams.

Education:


As a seasoned IT professional with 14 years of experience, I possess a unique blend of skills and expertise in Technology Service Delivery Management, Program Management, and Fuel Retail Specialist.

I hold a Post Graduate Diploma in Data Science from the International Institute of Information Technology Bangalore and a Bachelor of Engineering degree in Electronics and Communication from the Government Engineering College, Barton Hill.

My educational background has equipped me with a strong foundation in data science, IT service management, and program management. I leverage my expertise in data science to drive business growth through data-driven decision-making. Additionally, my knowledge of IT service management and program management enables me to deliver high-quality services and manage large-scale projects efficiently.

Throughout my career, I have demonstrated exceptional leadership skills, having managed large global teams and delivered profitable outcomes. My experience in running offshore delivery teams has given me a unique understanding of the challenges and opportunities in managing global teams. My expertise in Fuel Retail Payment processing and Point of Sale has also enabled me to deliver high-quality services to clients in the Oil and Gas domain.

My skills profile is diverse, with expertise in IT service management, program management, Agile methodologies, cloud computing, cybersecurity, data science, and public speaking. I am also certified in ITIL Foundation, Microsoft Azure Fundamentals, and SAFe 5 Product Owner/Product Manager.

In my current role as Offshore Technology Service Delivery Lead at Accenture Services Pvt Ltd, I am responsible for leading two distinct teams for a Large Oil and Gas client. I have consistently met client satisfaction score requirements and delivered organizational profitability goals through effective program management.

Overall, I am a highly skilled and experienced IT professional with a strong educational background and a proven track record of delivering high-quality services and managing large-scale projects efficiently.

Affiliations and Achievements:



In addition to my professional experience, I have achieved several notable milestones. I have successfully driven learning, collaboration, and inclusion strategies for 400+ team members as a People Engagement Lead for India. I also led the LGBQIA+ Pride Inclusion program for 2 years, facilitating Inclusion & Diversity drives within the organization.

Furthermore, I have conducted 20+ executive showcases as a Subject Matter Expert (SME) in Fuel Retail Lab services. My expertise in Fuel Retail Payment processing and Point of Sale has enabled me to deliver high-quality services to clients in the Oil and Gas domain.

Available for:

  • Job opportunities

Years of Experience:

10-15 years

Highest Qualification:

Masters

Languages:

English, Hindi

Nationality:

Indian

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