Niharika Maurya

CUSTOMER SUCCESS ASSOCIATE/ clinical coordinator , Uttar Pradesh

Lucknow, India

A highly motivated healthcare professional with over 7 years of experience in skill development, nursing training, public health management, and CSR activities. Proficient in training, hospital operations, corporate, and community engagement. Adept at program management, counseling, and conducting TOT/TOA. A strong leader with a proven track record in enhancing healthcare services and vocational.

Contact Niharika Maurya
Area of Expertise:
  • Health, Doctors, Nurses, HIV/AIDS, Nutrition
Professional Experience:

I have over seven years of experience as a healthcare professional, specializing in skill development, public health management, and nursing training. My career is defined by a commitment to enhancing healthcare services, fostering community engagement, and improving vocational education through various impactful roles.

As a Customer Success Associate at Turtle Shell Technologies from August 2023 to September 2024, I gained extensive experience in implementing medical devices in hospitals, conducting site assessments, and training healthcare professionals and patients on monitoring systems. I built strong relationships with medical staff and collaborated with remote teams to ensure seamless training and operational success.

During my tenure as a GDA and PCA Trainer at Ambuja Cement Foundation from July 2021 to December 2022, I delivered competency-based training on General Duty Assistant and Home Health Aide modules. I prepared course materials, maintained student records, and participated in professional development. My responsibilities also included conducting awareness programs, providing nursing training, and supervising clinical practices. Additionally, I conducted training of trainers and training of assessors programs to enhance the overall quality of vocational education.

In 2019 and 2020, I worked on a recognition of prior learning project for army officers with Centum Learning. My role involved delivering healthcare-related training, assessing trainees, and ensuring that the learning modules adhered to national occupational standards. I played a pivotal role in curriculum planning, nursing training, and skilling practices.

From April 2018 to August 2019, I served as a PCA Trainer at Aditya Birla Skills Foundation, where I focused on training students in patient care and nursing fundamentals. I engaged in community events, conducted awareness programs, and ensured students were well-equipped with essential healthcare knowledge and skills. I also conducted evaluations, managed records, and participated in community health activities.

As a Core Trainer with Hindustan Latex Family Planning Promotion Trust from March 2016 to February 2018, I developed and revised training materials and conducted comprehensive programs for healthcare trainees. My role included student counseling, mobilization, and active participation in community health initiatives. I also trained students in clinical practices and skilling, along with conducting training of trainers and assessors sessions.

My professional journey has been further enriched through internships, including a six-month program at Ram Manohar Lohia Hospital and a two-week program at a Community Health Center. These experiences provided valuable hands-on exposure to clinical environments and public health challenges.

In addition to my work experience, I have contributed to the National Skill Development Mission by engaging in vocational training and assessment programs across various states in India, helping to enhance youth employability and bridge skill gaps.

Throughout my career, I have demonstrated a strong ability to manage diverse responsibilities, from teaching and training to hospital operations and program management. My focus on delivering quality healthcare education and fostering community health initiatives has equipped me with the skills and expertise to drive meaningful change in the healthcare sector.

Education:

Education Summary

I have a strong academic foundation in public health and nursing, which reflects my dedication to advancing healthcare and community well-being. I pursued my Master of Public Health (MPH) at Shri Ram Swaroop Memorial University, graduating in June 2024. This program equipped me with an in-depth understanding of public health policies, program management, and strategies to improve healthcare systems, emphasizing both theoretical and practical learning to address pressing public health challenges.

I hold a Post Basic Bachelor of Science in Nursing (Post Basic B.Sc. Nursing) from Bora Institute of Allied Health Medical Sciences, which I completed in 2018 with an impressive 80% grade. This degree enhanced my advanced nursing knowledge, including patient care, healthcare management, and leadership skills. It also provided me with a platform to build on my earlier training and further develop my ability to work in diverse clinical and community settings.

Before my bachelor’s degree, I completed a Diploma in Nursing from Krishna Nursing & Paramedical Institute in 2016, achieving a 74% grade. This diploma program laid the groundwork for my nursing career, focusing on essential nursing practices, patient care, and foundational clinical skills. It also emphasized practical training, which helped me gain real-world experience early in my career.

My secondary education forms a strong base for my professional journey. I completed my 12th Grade in 2010, earning a grade of 65–69.9%, and my 10th Grade in 2007, with a grade of 55–59.9%. These formative years fostered my discipline and commitment to academic excellence.

I also enriched my educational background through internships that provided hands-on experience. I interned at Ram Manohar Lohia Hospital, a prominent state government hospital, where I gained valuable exposure to clinical practices over six months. Additionally, I completed a two-week internship at a Community Health Center (CHC), focusing on grassroots-level public health initiatives and patient care in rural settings.

My education has been complemented by various certifications that highlight my expertise and dedication to professional growth. I am a certified Master Trainer and Master Assessor, credentials that reinforce my teaching and evaluation skills. I am actively involved with the Healthcare Sector Skill Council and have been recognized by the Student Nurses Association for my contributions. I also received a Certificate of Appreciation for my work on AIDS Day, showcasing my commitment to awareness and preventive healthcare.

This diverse and progressive educational journey has shaped me into a proficient healthcare professional. My qualifications demonstrate my ability to bridge academic knowledge and practical application, enabling me to make meaningful contributions to healthcare and skill development initiatives. By leveraging my education, I have built a robust career focused on improving healthcare outcomes, training the next generation of professionals, and engaging communities to create lasting positive impacts.

Affiliations and Achievements:

1.National Skill Development Mission- Actively contributed to vocational training and assessment programs across multiple states in India, focusing on enhancing youth employability and bridging the skills gap in the healthcare sector.

2.Student Nurses Association-Recognized as an active member, reflecting a commitment to professional development and collaboration within the nursing community.
3.Healthcare Sector Skill Council-Affiliated with this key organization, contributing to skill enhancement and standardization in the healthcare industry.
4.Certificate of Appreciation – AIDS Day- Awarded for active participation in raising awareness and contributing to healthcare initiatives focused on HIV/AIDS prevention and education.
5.TOT/TOA Certification- Successfully conducted multiple Training of Trainers (TOT) and Training of Assessors (TOA) sessions, showcasing expertise in upskilling healthcare professionals.
6.Community Engagement- Led numerous awareness campaigns and public health programs aimed at improving health literacy and access to care in underserved areas.
7.Master Trainer and Master Assessor Certification- Credentials highlighting advanced proficiency in healthcare training and evaluation, ensuring high standards in skill development.
8.Recognition in Public Health Initiatives- Played a vital role in curriculum planning and delivery for healthcare skilling projects under CSR initiatives with renowned organizations like Ambuja Cement Foundation and Aditya Birla Skills Foundation.

These affiliations and achievements demonstrate my dedication to improving healthcare services, fostering community well-being, and advancing professional training and development in the healthcare sector.

Available for:

  • Job opportunities

Years of Experience:

5-10 years

Highest Qualification:

Masters

Languages:

Hindi, english

Nationality:

Indian