Professional Experience:
With over 6 years of experience in vocational training, soft skills development, and administrative support, I have worked in diverse educational and training environments, contributing to the success of several initiatives. My career includes roles such as:
Vocational Course Trainer at DBM India (Khar Road, August 2022 - Present): Responsible for planning and delivering lessons in English and soft skills, preparing teaching materials, and assessing student progress. Additionally, I manage administrative tasks such as student counseling, admissions, report preparation, and mobilizing students for placements.
English and Soft Skill Trainer at Shield Foundation, Project of Tech Mahindra Foundation (Sion-Dharavi, August 2018 - January 2021): Delivered training programs to enhance listening, speaking, reading, and writing skills, identified students’ strengths and weaknesses, and designed personalized lesson plans. I also contributed to administrative duties, including counseling, admissions, and preparing quarterly and annual reports.
Back-office Executive at Franchise Association of India (Andheri, Mumbai, December 2015 - May 2016): Maintained and updated information on the website, supported marketing campaigns, managed documentation for new registrations, and researched market trends in the franchising industry.
Back-office Executive at Aptech Computer Education (Malad, Mumbai, May 2015 - November 2015): Managed student data, handled tele-counseling, and provided information on IT career courses. Additionally, I managed attendance, invoicing, and results for students.
Customer Service Executive at Tele Access (Jogeshwari, Mumbai, May 2014 - December 2014): Provided customer support to ICICI Prudential life insurance policyholders, explained policy features, and assisted in connecting them with financial service managers.
I have also gained extensive experience during my fieldwork placements while pursuing my Master’s in Social Work, where I worked with organizations such as Bal Jeevan Trust, Habitat for Humanity India, Powai Welfare Department (PWD), and Oasis India, where I gained hands-on experience in community development and social work.