Surbhi Samanta

Social Worker , Smile Foundation

Delhi, Delhi

A professional with 6 years of experience in Donor Servicing at Smile Foundation, aiming to move into the development programme. Seeking a position where I can utilize my skills and knowledge to make a significant impact on individual’s life, while also further developing my social work skills.

Contact Surbhi Samanta
Area of Expertise:
  • Social, Gender, Education, Youth, Child
Professional Experience:

Professional Summary
I am an experienced professional with over five years of expertise in donor servicing at Smile Foundation, with a strong aspiration to transition into program management roles in the development sector. My work has honed my skills in database management, donor relations, financial reconciliation, and program coordination. I am passionate about leveraging my expertise to contribute to meaningful social change, particularly in community engagement and field-based social work.

Work Experience
Senior Executive (Donor Servicing) | Smile Foundation (Aug 2018 – Present)

Managed donor transactions, financial reconciliations, and CRM (Salesforce) database maintenance with high accuracy and efficiency.
Ensured donor contributions were processed as per instructions, including recognition and tracking details.
Oversaw receipt generation, acknowledgments, and donor communication, ensuring timely and professional interactions.
Provided exceptional donor support by handling donation queries, refunds, and reporting requests.
Conducted regular database maintenance, rectifying errors and optimizing data integrity for streamlined operations.

Volunteer Experience:

Dutta Foundation for Social Reforms (2023) – Assisted in community-based social reform initiatives.
Akhil Bhartiya Viklang, Vidhwa, Virdha Sewa Samiti (2023) – Worked with children with disabilities, supporting their learning and social integration.

Skills & Competencies:

Program Coordination & Community Engagement
Donor Relations & Fundraising Support
CRM & Database Management (Salesforce)
Financial Transaction Processing & Reporting
Problem-Solving & Team Collaboration

Education:

Master of Social Work (MSW) – Jamia Millia Islamia (IGNOU), 2024
B.A. (Prog) – Maitreyi College, Delhi University, 2015
I am eager to apply my experience in donor servicing and social work to program implementation, field engagement, and capacity-building initiatives within the development sector.

Education:

I hold a Master of Social Work (MSW) from Jamia Millia Islamia (IGNOU) (expected 2024), where I have developed expertise in social work methodologies, program implementation, and community engagement. My academic training has provided me with a strong foundation in social research, field-based interventions, and policy analysis.

Prior to my MSW, I completed a Bachelor of Arts (B.A. Program) from Maitreyi College, Delhi University (2015). This degree strengthened my understanding of social sciences, communication, and public administration, which are crucial for my work in the development sector.

My education has been complemented by hands-on fieldwork and volunteer experience, allowing me to apply theoretical knowledge to real-world social challenges. I have also pursued additional training in data analysis and visualization for social research to enhance my skills in program monitoring and evaluation.

I am committed to continuous learning and professional development to contribute effectively to the social sector.

Affiliations and Achievements:

Volunteer, Dutta Foundation for Social Reforms (2023) – Contributed to grassroots social reform initiatives.
Volunteer, Akhil Bhartiya Viklang, Vidhwa, Virdha Sewa Samiti (2023) – Assisted in programs for children with disabilities.

Available for:

  • Job opportunities

Years of Experience:

2-5 years

Highest Qualification:

Masters

Languages:

English, Hindi, Bengali

Nationality:

Indian

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