Job description – Manager, Operations, Wipro Foundation
Preamble:
Wipro Foundation is a not-for-profit trust, which exists for corporate citizenship and CSR activities of Wipro Limited. The trust manages initiatives and projects in identified domains viz. School Education, Environment, primary health care, disaster rehabilitation etc by working with a network of over 200 partners all over India, enabling them through financial and non financial support. Wipro Foundation manages about 30% of Wipro’s overall CSR spend. Majority of this is deployed into projects in the above mentioned domains within India and about 20% in supporting partnerships overseas in the areas of STEM education, digital skilling and community initiatives.
Operating Context:
Operations team is the backbone of Wipro Foundation. Wipro Foundation has over 50 staff including on roll and on contract staff and the operations team comprises of 8 dedicated full time team members. Wipro Foundation takes support of Wipro Ltd support functions for core finance, procurement, legal, HR etc. As part of such support, the operations team also works with an extended team of an additional 4 members supporting on HR and IT Applications.
The role of Operations Manager is a critical role which enables smooth running of operations to meet the overall objectives of the trust in collaboration with the internal stakeholders( Program leaders) and external stakeholders (functions – legal, finance, procurement, administration etc. and occasionally with Wipro Foundation’s NGO partners) .
Support provided by the Operations team follows a service catalog (with SLAs) and shared services model. Customer Satisfaction (CSAT) in terms of the feedback provided by key stakeholders on the KRA’s would be the main KPI and the main endeavor of Operations Manager would be to show continuous improvement on the CSAT.
The key responsibility is to manage overall operations of WF comprising of the following areas :
1. Managing Finance
- Annual and Quarterly budget planning
- Fund management including cashflow planning
- Managing Payments (Commercial & Non Commercial)
- Onboarding of partners
- Disbursement
1. Managing HR
- Manage payroll and delivery of other benefits as per HR policies
- Manage contracts for extended team
- Travel & hospitality related support
2. Compliance and Governance – This would be paramount considering the stature of Wipro as a listed company and the responsibilities that come with such stature.
- Manage the Due Diligence of prospective partners
- Ensure HR compliance for the organization
- Ensure various statutory compliances like Income tax, Labor, CSR etc.
- Assist during the audit (internal and external)
3. Process & Tools
- Set up the right processes for the smooth functioning of the Trust
- Ensure required documentation like SOPs, Templates, Policies are in place and used by the team effectively
- Define policies relevant to employees and consultants/contractors.
- Ensure right tools are used to achieve efficiency & quality
- Support the team in usage of such tools. Currently Wipro Foundation uses a Grant Management System for internal team and partners, Learning Management System, Employee Volunteering application and has a few websites. Of these the operations team currently Owns & supports the Grant Management System, with a possibility of taking on more in future.
4. MIS & Reporting
- Prepare MIS related to CSR spend, payments, budget utilization
- Own preparation of CSR annual report, periodic updates to the management & Wipro’s Board CSR Committee etc
Location: Bangalore
Mode of Working: Hybrid with min 3 days Working from office (Sarjapur Road, Bangalore)
Prerequisites:
- At least 10-12 years of experience in managing operations.
- Inter-personal skills, team work, passion for results, process orientation & execution excellence.
- Experience in managing operations for large NGOs or CSR Foundations will be preferred.
All job applications should be submitted to the mailbox "wipro.foundation@wipro.com" with the subject "Application for the role of Operations Manager".