Job Description: Field Officer
Number of Positions: 3
Locations: Gurgaon
About the Organisation:
WJCF is an Indian non-profit organisation committed to saving lives by reducing the burden of disease and strengthening government-owned, high-quality health systems. Since 2007, WJCF has combined data-driven approaches and deep public health expertise with strong government partnerships to design, implement, and scale solutions across India’s national and state health programmes. We work for and at the service of governments — supporting the Ministry of Health & Family Welfare and State Departments of Health to build systems that are strong, sustainable, and led by Indian institutions.
As an Indian organisation, WJCF brings an unmatched depth of contextual understanding of India’s health system architecture, policy landscape, and implementation realities across diverse geographies and population groups. This local institutional credibility, combined with global technical rigour, is central to WJCF’s effectiveness as a partner to governments and donors.
Our work is built around four complementary roles: as a Trusted Government Partner, co-designing programmes and strengthening health system architecture; as an Operational Partner, translating strategies into effective on-the-ground delivery; as a Market Shaper, improving the availability and affordability of health commodities; and as an Ecosystem Catalyst, convening governments, development partners, academia, and the private sector to drive solutions at scale.
WJCF’s programme portfolio spans thematic areas like hepatitis, HIV/AIDS, tuberculosis, vector-borne diseases, syphilis, cervical cancer, diabetes, maternal and childhood anaemia, immunisation, under-5 diarrhoea and pneumonia, sexual and reproductive health, Ayushman Bharat Pradhan Mantri – Jan Arogya Yojana (AB PM-JAY), Ayushman Bharat Digital Mission (ABDM), hypoxemia and oxygen, safe drinking water, sickle cell disease, presbyopia, lead poisoning, and cross cutting thematic areas like AI and Health, integrated disease surveillance and climate and health.
We currently support programmes across 19 states and union territories, with teams working at national, state, district, and sub-district levels.
Our people are our greatest asset. WJCF brings together a talented, diverse team of professionals from public health, analytics, consulting, healthcare, the development sector, and academia, all united by a shared commitment to improving health outcomes for the people of India. We are entrepreneurial, action-oriented, and deeply grounded in the communities and systems we work in. Our field teams collectively bring hundreds of years of experience managing public health programmes across the country.
WJCF collaborates with a range of international and domestic partners and donors to advance its mission, including an affiliation with the Clinton Health Access Initiative (CHAI), a global health organisation with which WJCF shares a common mission and values.
About the Assignment:
WJCF is implementing “Expanding TPT in the Private Sector at the Patient’s Doorstep” across four districts, Ahmedabad (AMC), Surat (SMC), Faridabad, and Gurgaon. The project establishes TPT Centres within high-load private hospitals and clinics and deploys a “Coordinated Services Delivery at Doorstep” model through third-party agency partnerships. The Field Officer is stationed at an assigned TPT Centre and is the primary operational presence at the facility, responsible for running day-to-day cascade activities with the compounder, coordinating diagnostic and drug delivery services, and ensuring all beneficiary services are delivered and the data is entered on Nikshay.
Key Responsibilities
TPT Centre Operations:
- Manage the assigned TPT Centre during OPD hours; liaise with the compounder and facility staff to ensure the centre is operational, stocked, and following the agreed patient pathway.
- Identify index TB patients; collect consent, issue CXR/TBI testing vouchers or codes, counsel on household contact screening, and coordinate sputum collection and transport as applicable.
- Line-list all household contacts (HHCs) of each index patient; conduct or coordinate symptomatic screening; facilitate TBI (IGRA) testing, CXR, and TPT initiation as per the project’s diagnostic algorithm.
- Share vouchers or codes to index patients and HHCs for doorstep services; confirm scheduling of third-party services (IGRA collection, CXR, drug delivery) and report any Service Level Agreements (SLA) breaches to the District Lead.
- Co-ordinate with third party agency for drug delivery of TPT and ATT drugs to beneficiaries at home or facility.
- Identify and promptly report any adverse drug reactions (ADR) experienced by beneficiaries to the facility doctor and District Lead.
- Counsel index patients and HHCs on TB infection, TPT importance, treatment adherence, potential side effects, and available doorstep services; address hesitancy and concerns to prevent loss to follow-up at every stage of the cascade.
- Conduct a follow-up home visit to address concerns of hesitant to TPT beneficiaries, explain the benefits, and re-attempt consent, escalating persistent refusals to the District Lead.
Provider and Facility Engagement:
- Engage private doctors and hospital compounders on TPT.
- Coordinate with government programme staff, including the Senior Treatment Supervisor (STS) and TB Health Visitor (TBHV).
- Inform eligible patients, HHCs, and facility staff about government social support and welfare schemes applicable to TB patients and facilitate their enrolment where possible.
- Deal with patients, HHCs, and facility staff courteously and professionally at all times; maintain patient confidentiality throughout.
- Support the District Lead during in-clinic visits for facility finalization, assist with logistics, provider communication, and administrative documentation for TPT Centre setup.
Facility Capacity Building and Handover:
- Identify and train the designated facility staff member (compounder or staff nurse) at each assigned TPT Centre who will take over day-to-day operations; prioritise their hands-on orientation from the start of operations.
- Train the designated facility staff member progressively on Nikshay form formats, data entry workflows, HHC listing procedures, voucher dispatch, and third-party agency coordination, with the explicit goal of making them operationally independent.
- Taper direct involvement at the facility as the designated staff member gains confidence; shift to a supervisory and troubleshooting role before transitioning to the next assigned facility.
- Document handover readiness for each facility, confirm the designated staff member can independently manage the TPT cascade, data entry, and agency coordination before formally transitioning out.
Data Recording and Reporting:
- Enter all beneficiary data, index patient details, HHC listing, test results, initiation, and treatment status into Nikshay and the project Master Tracker daily; ensure no record gaps at facility level.
- Record monthly treatment adherence for all active TPT beneficiaries and update the final treatment outcome on Nikshay and the Master Tracker at the close of each beneficiary's treatment course.
- Submit daily and weekly field updates to the District Lead; flag discrepancies between agency-claimed services and beneficiary receipts for Telecaller verification.
- Participate in monthly DTC review meetings alongside the District Lead; contribute facility-level data and flag operational challenges for resolution.
Qualifications and Experience:
Required:
- Graduate in any stream (B.Sc., B.Com., BA); background in life sciences, pharmacy, or social work preferred.
- 1–3 years of field experience in a health programme, NGO, hospital outreach, pharma detailing, or diagnostic sales role.
- Familiarity with TB, NTEP, or any government health programme is an advantage; prior experience with Nikshay or similar health data tools preferred.
- Comfortable visiting private hospitals and clinics during OPD hours and engaging with doctors, compounders, and patients directly.
- Proficiency in MS Office (Excel, Word) and smartphone-based data entry.
- Willingness to travel extensively within the assigned district (approximately 60–70% field time); own conveyance preferred.
- Fluency in the relevant district language (Gujarati for AMC and SMC; Hindi for Faridabad and Gurgaon); basic English literacy required.
Preferred:
- Prior experience in pharma/diagnostics field sales, hospital liaison, or community health outreach in a similar geography.
- Experience with patient counselling, consent processes, or home visit-based follow-up.
- Exposure to voucher-based or SLA-monitored health service delivery.
Note – This will be on 3rd Party Payroll.
Link to Field Officer - Here