Job ID: 301158

Coordinator, Sponsorship & Retention

ChildFund India

Location: Bengaluru, Karnataka

Apply by: 21 Aug 2026

Relevant Sectors

Administration, HR, Management, Accounting/Finance

Fundraising, Business Development, Grants Writer

Social, Gender, Education, Youth, Child

VACANCY ANNOUNCEMENT
Ref. No. 26/10	Issuance Date: August 11, 2026	Closing Date for receipt of Applications: August 21, 2026 (IST)

POSITION DETAILS
POSITION TITLE AND GRADE:	Coordinator, Sponsorship & Retention (Grade-5)
POSITION TYPE/DURATION:	Fixed-Term (Two years with possibility of extension subject to organizational needs, satisfactory performance, and funds availability)
POSITION LOCATION:	ChildFund India, Bengaluru office
WORK SCHEDULE:	Monday to Friday, 9:00 AM to 5:00 PM , 40 hours per week
TELEWORK ELIGIBLE	Yes
REPORTS TO:	Officer, Business and Donor Servicing

ABOUT CHILDFUND INDIA

ChildFund India works towards ensuring that children from the most marginalized sections of the society become able, confident, and responsible adults.

Our work brings health, education, child protection, youth skilling, livelihoods, and climate resilience into an integrated approach that responds to children’s changing needs as they grow — from early childhood through adolescence and into young adulthood.

ChildFund India's core values are the principles and beliefs that guide behaviour, decision-making, and culture. Our values of Connection, Honesty, Innovation, Learning, and Diverse Lived Experiences reflect our highest aspirations for how we go about our work every day in the communities we serve and with each other.

POSITION ROLE

The Sponsorship & Retention Coordinator is responsible for managing donor communication and engagement through telecalling, WhatsApp, and email and donor management tools. The role focuses on creating positive donor experiences through welcome calls, follow-ups, renewals, and upgrade initiatives while achieving donor retention targets and reducing donor attrition. The coordinator ensures accurate maintenance of donor and child records, tracks donor interactions, supports retention strategies, and contributes to improved donor engagement and operational efficiency through structured processes and technology-enabled workflows.

Remain alert and responsive to any safeguarding risks; acquire and maintain the relevant knowledge and skills necessary to promote strong safeguarding practices; understand and adhere to ChildFund India’s Safeguarding Policy and Procedures; and conduct yourself at all times in a manner consistent with ChildFund India’s safeguarding principles and standards.

PRIMARY RESPONSIBILITIES

Manage end-to-end donor communication through telecalling, WhatsApp, email, and other engagement channels.
Conduct welcome calls, follow-ups, renewal calls, and upgrade conversations to strengthen donor relationships and improve retention.
Drive donor retention initiatives, achieve retention targets, and reduce donor attrition through proactive engagement strategies.
Track and manage child sponsorship donors separately, ensuring timely communication, engagement, and retention activities.
Coordinate with program teams to collect, verify, and maintain updated child profiles and sponsorship-related information.
Prepare child profiles, donor communication templates, and other engagement materials in required formats.
Maintain accurate and updated donor, child, and sponsorship records in fundraising/CRM systems.
Support donor renewal, upgrade, and reactivation campaigns through structured communication plans.
Address donor queries and concerns promptly to enhance donor satisfaction and experience.
Coordinate with fundraising, program, and operations teams to ensure smooth donor servicing and timely issue resolution.
Maintain a professional, empathetic, and respectful approach in all donor interactions.
Ensure data accuracy, process compliance, and effective use of technology-enabled workflows for efficient donor management.
Additional responsibilities given by the manager

MINIMUM QUALIFICATIONS REQUIRED FOR THIS POSITION

Education: Graduate or Equivalent experience

Work Experience: Minimum 3years of experience in face to face fundraising, donor management or customer engagement is required.

Language Proficiency: Fluency in English both verbal and written, is preferred. Proficiency in additional local languages will be considered an advantage.

Skills and Abilities: Proven ability to engage and communicate effectively with diverse individuals and groups. Strong interpersonal and relationship-building skills.

ChildFund’s Core Competencies

Teamwork: the ability to work effectively and collaborate with others; values and respects individual differences.
Communication: demonstrates empathy and tact when communicating with others and uses a storytelling approach when appropriate.
Results orientation: gets things done; takes proactive steps to achieve organizational goals and quality standards.
Decision making: uses good judgement, critical thinking, and non-traditional ways to evaluate problems and opportunities; reflects and innovates to improve decisions and outcomes.
Resilience: thrives and grows in rapidly changing, demanding, and complex environments.
Digital literacy: adopts and champions new technology to relevant contexts, stays aware of technological trends and embraces technological solutions to business challenges.

EVALUATION AND SELECTION CRITERIA

Step 1: HR Pre-Screening:All Job Applications received will be collated by HR and preliminary screening will be conducted based on the minimum education and experience requirements mentioned above. The Applicants that do not meet the education and experience criteria will not be considered further for the selection process. All the qualified applications will be handed over by HR to the Selection Panel.

Step 2: Qualified applications will be further reviewed by the Selection Panel. The Selection Panel will assess and rank all the applications based on the following factors for a maximum of 100 points:

Evaluation Factors	Points
Job Knowledge	50 points
Work Experience	50 points

Step 3: Based on the written test assessment, applications will be further shortlisted for Step 3 i.e. Interview. The applications will be evaluated by the Selection Panel for the final selection, based on the following evaluation factors for a maximum of 100 points.

Evaluation Factors	Points
Job Knowledge and Skills	30 points
Relevant Experience (Donor interactions)	30 points
Teamwork and Collaboration	20 points
Communication Skills	20 points

COMPENSATION AND BENEFITS

Salary starts at INR 4,95,163 per annum plus benefits, with scope for consideration for adjustment in line with the experience, skills, and knowledge the selected candidate brings.

Benefits (subject to the provisions of the approved Employee Manual):

Provident Fund and Gratuity as per Indian Labour Law
Annual Merit-based Performance Salary increase.
Health Insurance Coverage - to support the well-being of employees and their families.
Leave and Holiday framework that supports rest, renewal, and personal priorities – Annual Leave (24 days), Casual Leave (10 days), Sick Leave (10 days), Special Leave (5 days), Maternity Leave (26 weeks), Paternity Leave (2 weeks), Exam Leave (5 days), Holidays (15 days)
Hybrid and flexible work schedule options for eligible roles to enable effective offsite working while staying connected and productive.
Learning and Development opportunities to support growth and build future-ready capabilities.

COMMITMENT TO SAFEGUARDING

ChildFund India’s Safeguarding Policy and Procedures will be strictly adhered to throughout the engagement period to ensure the safety, dignity, and well-being of children and vulnerable adults. ChildFund India maintains a zero-tolerance approach towards sexual exploitation, abuse, harassment (SEAH), and all forms of harm by staff, partners, consultants, vendors, and representatives in the delivery of its programmes and services. The organisation is committed to maintaining a safe and respectful environment within the workplace and in the communities where it operates. Accordingly, the selected candidate will be required to sign ChildFund India’s Safeguarding Commitment and Behavioural Protocol as part of the contractual agreement and comply with all safeguarding standards, policies, and do-no-harm principles throughout the engagement period.

EQUAL EMPLOYMENT OPPORTUNITY

It is the policy of ChildFund India to ensure equal employment to all persons without regard to sex (including pregnancy and gender identity), age, race, ethnicity, national origin, social origin or status, color, language, sexual orientation, disability, genetic information, or religion.

IMPORTANT NOTES

This position is subject to a range of vetting checks, including a criminal records check and/or disclosure to ensure program participants are safeguarded.
Employment is subject to the ChildFund India’s HR policies and procedures, including provisions related to pre-employment clearances, probationary period, and retirement age.
If any of your relatives or members of your family/household work for ChildFund and if any child related to you is currently being sponsored/enrolled by ChildFund, you are required to disclose it at the time of job application.

APPLICATION SUBMISSION

Eligible applicants are required to complete and submit the Job Application Form - ChildFund India (July 2026).docx. The application form must be downloaded as word document.

If applicants would like to include a cover letter and resume/curriculum vitae to support their application, please include it within the Job Application Form at the specified space. Please do not include separate attachments.
E-mail application to: recruitment@childfundindia.org
Applicants must clearly specify the Vacancy Announcement reference number and position title in the subject line of the email and the Job Application Form.
Incomplete or missing Job Application Form may result in disqualification of the application.

Notes:

-By submitting this application, you consent to ChildFund India collecting, processing and storing your personal data provided in your job application form (including supporting documentation provided) and during the recruitment process, in accordance with the Digital Personal Data Protection Act, 2023.

-ChildFund India expresses it sincere thanks to the candidates for their time and efforts in submitting their job application. We really appreciate and value your interest in employment with us, however, due to a high volume of anticipated applications, only short-listed candidates will be notified.