Job Description – HR Manager (Business Partner & Field Operations
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Position
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HR Manager (HRBP)
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Location
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New Delhi
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Grade
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Manager
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Reporting to
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Sr Manager PO
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Nature
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Fixed Term Contract
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Kind of engagement
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Work from Office (onsite)
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About LLF
Language and Learning Foundation (www.languageandlearningfoundation.org) is a New Delhi-based non-profit organization with the vision of enhancing equitable student learning, especially language and literacy development, through the professional development of teachers and teacher educators, building/sharing knowledge, and implementing projects in collaboration with state governments. LLF currently works with 7 state governments across the country.
About the programs:
Language and Learning Foundation (LLF) is a New Delhi based non-profit organisation with the vision of enhancing equitable student learning, especially language and literacy development, through professional development of teachers and teacher educators, building/sharing knowledge and implementing projects in collaboration with state governments. LLF is a system-focused and impact-driven organization dedicated to addressing the foundational learning crisis in collaboration with the national and state governments in India. Over the past 8 years, we have improved foundational learning outcomes of 850,000+ children and classroom processes of 2,50,000+ teachers and teacher educators across 8 states. LLF currently works with 8 state governments across the country. To know more about the organisation, click here.
Position Description Role Purpose:
- The HR Manager – HRBP & Field Operations will provide strategic and hands-on HR business partnering support to the organisation, with particular responsibility for employee experience, performance management, engagement, learning and development, employee relations, retention and HR support to field operations.
- The role will translate the organisation's people strategy into effective HR practices and ensure that managers and employees receive timely, consistent and high-quality HR support.
- The position will also provide functional leadership to the HR Officer and act as the primary HR partner for field operations, working closely with programme and operational leadership.
Key Responsibilities:
HR Business Partnering:
- Partner with managers and leadership teams on people-related matters.
- Understand workforce, capability and people requirements across functions and field operations.
- Provide HR advice to managers on employee lifecycle, performance, engagement and employee relations matters.
- Support managers in handling people challenges and difficult conversations.
- Act as a trusted HR partner while maintaining appropriate confidentiality and professional judgement.
- Identify recurring people issues and recommend systemic interventions.
Performance Management:
- Lead the annual PMS calendar and ensure timely completion of performance processes.
- Coordinate goal-setting, mid-year reviews and annual performance reviews.
- Support managers in effective goal setting and performance conversations.
- Coordinate performance calibration and moderation processes.
- Consolidate performance inputs and identify organisational trends.
- Support PIP initiation, monitoring and closure.
- Ensure performance concerns are addressed in a timely and fair manner.
- Partner with leadership on promotion, increment and performance-related recommendations.
30-60-90 Day Feedback & Probation:
- Oversee the employee 30-60-90 day feedback process.
- Ensure appropriate evaluators/respondents are identified.
- Review feedback findings and identify red flags.
- Work with reporting managers to address concerns.
- Support probation review discussions and decisions.
- Ensure probation confirmations/extensions are completed within timelines.
- Ensure OKRs/KRAs are appropriately established for new employees.
Employee Engagement & Culture:
- Develop and implement the employee engagement calendar.
- Coordinate town halls and employee communication initiatives.
- Lead employee engagement surveys and action planning.
- Support recognition and rewards initiatives.
- Drive employee wellbeing initiatives.
- Support culture-building initiatives.
- Lead employee satisfaction analysis and recommend interventions.
- Coordinate DEI-related initiatives in partnership with leadership.
- Lead retention interventions for critical or at-risk employees.
Employee Relations:
- Act as the primary HR point for employee grievances and workplace concerns.
- Support managers in resolving employee relations matters.
- Ensure grievances are handled fairly, confidentially and consistently.
- Support disciplinary processes where required.
- Coordinate appropriate documentation for warnings, show-cause notices and other employee relations actions.
- Escalate sensitive or high-risk matters to the Head – People & Organisation.
Manager Coaching:
- Coach managers on people management and employee conversations.
- Support managers in giving effective feedback.
- Help managers address performance and behavioural concerns.
- Build manager capability in performance management, employee engagement and retention.
- Support managers in handling probation, PIP and employee relations situations.
Learning & Development:
- Coordinate the annual Training Needs Identification process.
- Support development of the annual learning calendar.
- Coordinate nominations and participation in learning programmes.
- Partner with managers to identify capability-building requirements.
- Track training participation and completion.
- Assess learning effectiveness.
- Track Individual Development Plans.
- Coordinate leadership development initiatives.
- Work with the Head – People & Organisation on organisation-wide capability-building priorities.
Field HR Partnership:
- Act as the central HRBP for field operations.
- Establish regular HR connect with field managers and employees.
- Support field leadership on performance, engagement, retention and employee relations.
- Identify field-specific people risks and recommend interventions.
- Ensure consistent application of HR policies and practices across field locations.
- Coordinate with Field HR resources and central HR Operations.
- Support workforce planning and people-related problem solving for field operations.
People Analytics & Insights:
- Analyse employee engagement, retention, performance and people trends.
- Develop insights for leadership decision-making.
- Identify attrition risks and retention priorities.
- Contribute to monthly and quarterly People reviews.
- Use HR data to identify organisational trends and recommend interventions.
Policies, Processes & Organisational Development:
- Support development and periodic review of HR policies.
- Identify gaps in HR processes and recommend improvements.
- Ensure HR practices are aligned with organisational values and culture.
- Support organisational structure and role design discussions.
- Contribute to succession planning, talent reviews and critical-role discussions
Key Deliverables / KPIs:
- Timely completion of PMS and probation processes
- Quality and timeliness of HRBP support to managers
- Employee engagement and satisfaction indicators
- Retention of critical talent
- Timely resolution of employee relations matters
- Training and development completion/effectiveness
- Manager capability-building
- Field HR responsiveness and effectiveness
- Quality of people analytics and recommendations
- Implementation of people initiatives and action plans
Core Competencies:
- HR Business Partnering
- Performance Management
- Employee Relations
- Manager Coaching
- Stakeholder Management
- Employee Engagement
- Learning & Development
- Problem Solving
- People Analytics
- Communication and influencing
- Sound judgement and confidentiality
- Ability to work effectively with field teams
- Strong execution orientation
Experience & Qualifications:
Postgraduate qualification in Human Resources / Personnel Management / related discipline preferred, with relevant HR generalist/HRBP experience. Experience in a multi-location or field-based organisation will be an advantage. The role requires a balance of strategic thinking, strong interpersonal skills and hands-on execution capability.
Apply Link :- https://forms.gle/DFbmh7jxM3iwgYCZ9