Job Description
Lead, Employee Experience
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Designation: Lead, HR
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Position
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Lead, Employee Experience
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Function
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Human Resources
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Reports to
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Senior Lead, Employee Experience
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Location
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Delhi
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Travel
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Yes, up to 40%, including to field implementation sites across India
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Annual CTC
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Competitive compensation and benefits (commensurate based on experience)
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About Jan Sahas
Jan Sahas, established in 2000, is a non-profit organization rooted in strong grassroots expertise and systems change. Our vision is dignity and equality for all. We work to eliminate sexual violence and forced labour with a focus on India’s most excluded social groups through a comprehensive approach of prevention, response, rehabilitation and systemic reform. We currently operate three core programs – Migrants Resilience Collaborative, Prevention of Violence Against Women and Children, and Grassroots Resilience Institute in partnership with a network of other community-based organisations. Over the past two decades, Jan Sahas has worked on issues such as manual scavenging, livelihoods, mental health, early childhood care, and education, which continues under the core themes. We are present across 13 states and 94 districts in India, reaching over 6 million of India’s most excluded social groups through our programs. To read more about our programs, click here.
Position Summary:
The Lead – HR Operations will oversee and strengthen the organization’s HR operations including payroll, statutory compliance, employee lifecycle management, and HR systems. The role will ensure efficient delivery of HR services across locations while maintaining full compliance with labour laws and organizational policies. This position will supervise HR operations processes, resolve complex or escalated HR matters, and ensure clear and consistent HR communication across the organization. The incumbent will work closely with the Employee Experience team, Finance, and program leadership to ensure smooth HR functioning across multiple states. The role requires strong operational leadership, payroll and compliance expertise, HR systems knowledge, and the ability to manage large-scale HR processes in a multi-location environment.
Key Responsibilities:
1. HR Operations Management
- Oversee end-to-end HR operations including onboarding, employee records, payroll coordination, benefits administration, and exit management.
- Ensure standardized HR operational processes across all locations and entities.
- Monitor HR operations service delivery and ensure timely resolution of employee queries.
- Handle complex or escalated HR operational issues and provide practical solutions.
- Maintain accurate employee records and HR documentation through HRMS and internal systems.
- Drive operational efficiency by improving processes and reducing turnaround time for HR services.
2. Payroll Management
- Oversee end-to-end monthly payroll processing ensuring accuracy, timeliness, and compliance with statutory requirements.
- Ensure payroll is processed through HRMS and integrated with finance systems where required.
- Review payroll inputs, deductions, reimbursements, and final outputs prior to processing.
- Ensure timely TDS deductions, collection of investment declarations, and issuance of Form 16.
- Address and resolve complex payroll queries and escalations from employees or HR teams.
- Continuously improve payroll processes to enhance efficiency and minimize errors.
3. Statutory Compliance & Benefits
- Ensure compliance with all applicable labour laws and statutory regulations across locations.
- Oversee timely statutory filings, returns, and challans in coordination with Finance and external consultants.
- Manage employee benefits including insurance, PF, ESI, and other statutory entitlements.
- Liaise with regulators, consultants, and legal advisors to maintain compliance readiness.
- Monitor compliance calendars and ensure timely adherence to all statutory deadlines.
4. Risk Mitigation, Governance & Audit
- Establish strong internal controls for payroll, statutory compliance, and HR operations.
- Lead statutory, internal, and donor audits related to payroll and HR compliance.
- Ensure readiness for inspections from statutory authorities.
- Maintain audit-ready documentation and centralized records across all locations.
- Identify compliance risks and implement corrective actions proactively.
5. HR Systems & Process Improvement
- Lead adoption and effective utilization of HRMS for payroll, compliance, and employee lifecycle management.
- Oversee system improvements, testing, and validation during HRMS enhancements or implementation phases.
- Generate HR operational reports and dashboards to support leadership decision-making.
- Identify opportunities to digitize and streamline HR processes
6. Stakeholder Management & HR Communication
- Serve as the key point of contact for HR operational matters across programs and locations.
- Ensure timely and clear HR communication related to policies, payroll updates, compliance requirements, and operational processes.
- Support leadership in communicating HR policies and operational guidelines across teams.
- Collaborate closely with Finance, Program teams, and external partners to ensure smooth operational functioning.
7. Team Support & Capacity Building
- Provide guidance and support to HR team members and field HR points of contact on operational and compliance matters.
- Build capacity of field teams on HR processes, statutory compliance, and HRMS usage.
- Promote adherence to HR policies and standard operating procedures across locations.
Key Skills & Competencies
- Strong knowledge of HR operations, payroll management, and labour law compliance.
- Experience managing HR operations for large and geographically distributed teams.
- Strong analytical ability with high attention to detail.
- Ability to handle complex HR operational issues and escalations.
- Strong stakeholder management and communication skills.
- Process improvement and problem-solving orientation.
- High integrity and ability to handle confidential information.
Qualifications and Experience:
- Master’s / Bachelor’s degree in Human Resources, Commerce, Business Administration, or related field.
- 8–10 years of progressive HR experience, with strong expertise in HR operations, payroll, and statutory compliance.
- Prior experience managing HR processes in large NGOs or multi-location organizations will be preferred.
- Proficiency in HRMS platforms, payroll systems, and advanced MS Excel.
Desirable Attributes:
- Strong attention to detail and operational discipline.
- Ability to manage multiple stakeholders across locations.
- Experience working in complex program environments.
- Ability to maintain confidentiality and manage sensitive employee information.
- Fluency in Hindi and English; knowledge of an additional regional language is an advantage.
Why Work with Jan Sahas
At Jan Sahas, we prioritize the growth and development of our team by offering tailored support. You’ll have access to professional development, leadership training, and mentorship opportunities during your time with us. Additionally, we foster a supportive and inclusive environment through the following initiatives:
- Employee Wellbeing: We offer mental health and wellness programs, including physical and virtual meetups, to promote inclusivity and connection.
- Employee Voice: Launching this year, we are committed to reshaping our employee policies to ensure they remain balanced and centered on the needs of our team.
- Goal-Setting and Reviews: We support your career growth through clear goal-setting and regular performance reviews to help you reflect on your progress.
- Competitive Compensation: We believe in fair and competitive salaries that align with your responsibilities and contributions.
- Menstrual Leave: Women employees are entitled to up to 6 days of menstrual leave annually.
- Comprehensive Leave Policy: Our leave policy combines public holidays, sick leave, and casual leave, encouraging a healthy work-life balance.
- PF: All full-time team members are eligible for provident fund benefits.
- Expertise and Diversity: You’ll collaborate with leading experts tackling some of India’s most complex issues. Our diverse team and comprehensive approach offer ample personal and professional growth opportunities.