Job Posting Title: Associate – Telephonic Maternal & Newborn Care Support
Required Position: 6
Job Location: Lucknow
Job summary:
Community Empowerment Lab is seeking Associates for Telephonic Follow-Up to support a public health newborn care program through structured telephonic engagement.
The role involves conducting regular phone-based interactions with ASHAs to collect birth-related data, and engaging with families to provide care counselling and gather information on newborn health outcomes. The Associate will help ensure continuity of care by maintaining consistent follow-ups and accurately documenting program data.
This is an entry-level, full-time, office-based role in Lucknow, suitable for fresh graduates or earlycareer professionals interested in maternal and newborn health and community-based public health programs.
Key Responsibilities:
- Engage proactively with communities through structured follow-up calls to ensure every newborn is identified, supported, and receives timely care.
- Initiate outbound calls to families to follow up for counselling, well-being of newborns, outcome gathering, collect pertinent information, and update relevant records.
- Conduct regular monthly follow-up calls with ASHAs to collect birth data within designated communities.
- Coordinate with health facilities for referral, treatment, and reporting of sick young infants (YIs).
- Maintain accurate documentation of all calls, data, and birth notifications in designated systems.
- Prepare weekly and monthly reports based on telephonic interactions and field data.
- Support health facility teams in improving newborn care service delivery.
- Communicate proactively with internal teams to resolve data collection and follow-up issues.
Required Core Knowledge, Skills and Experience
- Demonstrated strong verbal communication skills with the ability to engage effectively with ASHAs, families, and community members.
- Exceptional attention to detail and a strong focus on maintaining data accuracy and integrity.
- Proven ability to manage a high volume of calls and effectively prioritize and multitask.
- Proficiency in utilizing data entry tools such as RedCap, Google Sheets, or similar data management platforms.
- Proficient in MS Office like excel, word and presentation, can prepare detailed reports and share.
- Can work in harmony with the other team members in CEL.
- Excellent communication skills in Hindi.
- Understanding and skills in regional/local spoken in different regions of Uttar Pradesh.
EXPERIENCE: Prior experience in tele-calling, community outreach, or data collection is desirable (1-2 years preferred).
EDUCATION: (a) Applicant should be a graduate in a related field.
Note: Candidates who can join in 15 days max.
What is Community Empowerment Lab?
We, at Community Empowerment Lab, love to watch our people write their own stories, stories of success and challenges, stories of connecting with communities, of serving mothers and children. Stories of serving our nation.
So, who are we exactly? We are a not-for-profit research organisation working on the frontiers of maternal and neonatal health, serving some of the most vulnerable through innovations and leveraging cutting-edge scientific approaches in public health. We are driven by scientific evidence, national priority, and global public health challenges!
Our mission revolves around empowering communities by providing them with evidence-based solutions to address their needs, thereby bridging the gap between communities and scientific knowledge. We adopt a grounds-up approach, engaging with communities to understand their requirements and co-designing solutions with scientific rigor. These solutions undergo trials and implementation research to ensure efficacy. The insights gained are then scaled up to influence state, national, and global policies and practices. Our focus lies at the intersection of new-born survival and maternal health, health system strengthening, and early childhood development, aligning all our initiatives to tackle both local and global challenges faced by new-borns and mothers.
We are the Collaborative Centre of Excellence for Indian Council of Medical Research joining hands with several scientific research organizations pan-India to address numerous national priorities and build a future scientific workforce for the country! We are also an ICMR - Centre for Advanced Research for Neonatal and Maternal Health working on providing solution for newborn survival. In Uttar Pradesh, we support UP National Health Mission as a newborn survival specialist through UP TSU (Uttar Pradesh Technical Support Unit).
How to Apply:
Attachments:
Your updated detailed CV or resume.
Note: Please also mention your expected salary and joining date