JOB TITLE: Consultant – Digital Health and Analytics
NO. OF POSITIONS: 1
LOCATION: Lucknow (Uttar Pradesh)
ORGANIZATION BACKGROUND:
ACCESS Health International is a non-profit think tank, advisory group, and implementation partner committed to transforming health systems globally. With a mission to improve access to high-quality, affordable healthcare for all, ACCESS Health collaborates with national and regional governments, academia, development partners, and the private sector to design and strengthen healthcare delivery systems.
Established in 2007, ACCESS Health operates across South Asia, Southeast Asia, the Middle East and North Africa, and the United States. Through research, technical support, advisory services, capacity building, and convening health systems networks, the organization works to strengthen health systems and support vulnerable communities.
ACCESS Health envisions a world where everyone, regardless of location or age, has the right to high-quality and affordable healthcare to lead healthy and productive lives. To achieve this, the organization takes a comprehensive health systems approach, addressing and improving the key building blocks of healthcare.
JOB SUMMARY
The Government of India announced Ayushman Bharat in 2018. Ayushman Bharat, a major health sector reform, aims at making interventions in primary, secondary and tertiary care systems, covering both preventive and promotive health, to address healthcare holistically. The program includes two major health initiatives namely, Health and Wellness Centers and Pradhan Mantri Jan Arogya Yojana (PMJAY). The PM-JAY will cover over 10 crore (one hundred million) poor and vulnerable families (approximately 50 crore (five hundred million) beneficiaries) providing coverage up to 5 lakh rupees ($7,100) per family per year for secondary and tertiary care hospitalization.
ACCESS Health provides implementation support to the State Health Agencies in Uttar Pradesh in implementation of Pradhan Mantri Jan Arogya Yojana (PM-JAY) towards building state leadership in evidence-based implementation, use of efficient, multisectoral and cost-effective interventions for increasing beneficiaries’ access to quality healthcare, improved experience and reduced out of pocket expenditure. ACCESS Health has provided technical assistance to design and operationalize a 24×7 PMJAY helpline as an Integrated Care Coordination Call Center. The intervention includes appointment booking for OPD/IPD services at private empanelled hospitals, beneficiary query resolution, grievance redressal, patient feedback collection, and measurement of health-related quality of life.
The Consultant – Digital Health and Analytics is responsible for the overall management, performance, and continuous improvement of the State Call Centre under the State health agency of Uttar Pradesh (SACHIS). The role ensures efficient beneficiary support, grievance redressal, quality operations, stakeholder coordination and compliance with PM-JAY and State Health Scheme guidelines-driving measurable impact for beneficiaries across Uttar Pradesh. The position will be based in SACHIS-State Agency for Comprehensive Health and Integrated Services, Government of Uttar Pradesh.
KEY RESPONSIBILITIES:
Analytics and Performance Monitoring:
- Analyze operational, beneficiary, and program data to generate actionable insights and support decision-making.
- Develop and maintain dashboards, trackers, MIS reports, and performance monitoring tools.
- Monitor key performance indicators (KPIs), service delivery metrics, beneficiary feedback, and grievance trends.
- Support data quality assessments and strengthen data-driven performance management systems.
Digital Health and Service Delivery Improvement
- Support implementation and optimization of digital health platforms, CRM systems, citizen applications, Bots, and other technology-enabled interventions.
- Conduct process mapping, workflow assessments, and identify opportunities for digital and operational improvements.
- Assist in developing business requirements, user feedback assessments, and recommendations for system enhancements.
- Support innovation and adoption of digital solutions to improve beneficiary experience and service delivery.
Quality Assurance and Operational Assessment
- Support quality assurance activities for beneficiary-facing services, including call centres, grievance redressal mechanisms, and citizen engagement platforms.
- Conduct operational reviews, quality audits, and root-cause analyses to identify improvement opportunities.
- Track implementation of corrective actions and process improvement initiatives.
Stakeholder Coordination and Capacity Building
- Coordinate with SACHIS, technology partners, hospitals, districts, and other stakeholders to support program implementation.
- Support development of training materials, SOPs, guidance notes, and presentations.
- Facilitate knowledge sharing, capacity-building activities, and stakeholder consultations.
- Document key findings, lessons learned, and recommendations through reports and presentations.
QUALIFICATIONS, EXPERIENCE AND COMPETENCIES:
Qualifications:
- Master's degree in Public Health, Health Informatics, Healthcare Management, Hospital Administration, Management, Public Policy, Data Analytics, Digital Health, Engineering, or a related field.
- Candidates with a strong bachelor's degree and relevant experience may also be considered.
- Certification in Call Centre Operations, Project Management, Data Analytics, or Quality Management is preferred.
Experience
- 3–5 years of relevant professional experience in digital health, healthcare analytics, health insurance, health technology, consulting, or government programs.
- Experience working with large datasets, dashboards, and performance monitoring systems.
- Exposure to PM-JAY, government health programs, digital public infrastructure, health insurance, or citizen service delivery platforms is desirable.
- Experience in quality assurance, operational assessments, or process improvement initiatives will be an advantage.
Technical Skills & Competencies
- Advanced proficiency in Microsoft Excel.
- Experience with Power BI, Tableau, Looker Studio, or similar data visualization tools.
- Strong analytical and problem-solving skills with the ability to translate data into actionable recommendations.
- Proficiency in Microsoft PowerPoint and report preparation.
- Familiarity with CRM platforms, digital health systems, beneficiary management platforms, or workflow management tools is desirable.
- Knowledge of SQL, data management, or business analytics tools will be an advantage.
- Analytical thinking and attention to detail.
- Strong communication and presentation skills.
- Stakeholder management and coordination.
- Ability to manage multiple workstreams simultaneously.
- Learning agility and willingness to work across analytics, operations, and digital health domains.
- Strong written communication and documentation skills.
The selected candidate shall be offered a fixed term contract for one-year (renewable)
REPORTING TO: Global Director Programs
HOW TO APPLY:
Eligible candidates interested in this position are requested to share your resumes with the job title mentioned in the subject line to below email id by June 19, 2026.