Cluster Coordinator – CHO Mentors

  ROLE PROFILE

IHAT PURPOSE AND PRIORITIES:

India Health Action Trust was instituted in 2003 as a Charitable Trust with a vision to meaningfully impact the lives of vulnerable and marginalised people by addressing health and social inequities. The Trust is working towards reducing inequities by developing comprehensive and sustainable programmes to improve population health. Since its inception, IHAT has working closely with the Government of India and state governments, including Uttar Pradesh, Madhya Pradesh, Rajasthan, Delhi and Bihar to achieve public health goals. Our work is focused in areas of prevention and control of HIV and Tuberculosis, in achieving significant improvements in Reproductive, Maternal, Neonatal and Child Health, improved Nutrition among mothers and children, and strengthening health systems. We use program science to optimise and scale public health programs while partnering with the governments and communities. 

ROLE PURPOSE:

The CHO Mentor will provide supportive supervision, mentoring, on-site coaching, and quality improvement support to strengthen PPFP counselling, method uptake, referral, follow-up, and documentation at AAM. The role focuses on improving access to PPFP services during the postpartum and post-abortion period through high-quality counselling and referral linkage. 

Key deliverables:

·                  Improve knowledge and skills of CHOs, ANM and frontline workers on PPFP counselling and service delivery.

·                  Strengthen integration of PPFP into antenatal, delivery, postnatal, immunization, and child health contacts.

·                  Improve referral, follow-up, and method continuation after facility-based or community-based counseling.

·                  Support data recording, reporting, and review for PPFP indicators 

KEY ROLES & RESPONSIBILITIES ­­­­:

·                  S/He will conduct regular mentoring visits to AAMs in high-priority blocks.

·                  S/He provides supportive supervision to CHOs and FLWs on PPFP service delivery.

·                  S/He demonstrates and coaches PPFP counseling: birth spacing, method choice, eligibility screening, and informed decision-making per national guidelines.

·                  S/He ensures postpartum clients are linked to appropriate contraceptive methods.

·                  S/He facilitates referrals to PHC/CHC/district facilities when clinical assessment is required.

·                  S/He guides CHOs on counseling for immediate postpartum, early postpartum, and post-abortion family planning options.

·                  S/He reviews registers, tracking sheets, and reporting formats for completeness and accuracy.

·                  S/He identifies documentation gaps and follows up on corrections.

·                  S/He identifies service delivery gaps, develops corrective action plans with facilities, and tracks implementation.

·                  S/He facilitates AAA+C meetings to strengthen client tracking and continuity of care.

·                  S/He supports CHOs and FLWs in community awareness and demand-generation activities for postpartum contraception and birth spacing.

·                  S/He ensures PPFP counseling is offered during ANC, delivery/discharge, PNC, and child immunization contacts during OPD and ANC day at AAM.

·                  S/He reinforces counseling on family planning methods as per approved program guidance and service availability.

·                  S/He tracks follow-up of women counseled for PPFP and reviews missed opportunities for counseling/service delivery. 

QUALIFICATIONS:

·                  The candidate must hold a B.Sc. Nursing / B.Sc. in Allied Health or equivalent B.Sc. cadre as per state recruitment norms. 

EXPERIENCE:

·                  4 – 5 years’ experience of working with government health systems. Candidates having prior knowledge or experience of health systems and RMNCH (Reproductive, Maternal, Newborn and Child Health) and digital program may be given priority.

·                  Training in CHO mentoring, counseling, or family planning will be desirable. 

CRITICAL COMPETENCIES

·                  Strong interpersonal and communication skills.

·                  Knowledge of PPFP and basic family planning methods.

·                  Ability to mentor, coach, and communicate effectively with frontline workers.

·                  Good analytical and report-writing skills.

·                  Understanding of public health reporting and supportive supervision.

·                  Proficiency in MS Office, data tools, and digital platforms.

·                  Ability to work independently and travel within the assigned city.

·                  Ethnic, cultural, gender, religious and socioeconomic status sensitivity 

IHAT’S VALUES IN PRACTICE:

Community Centric: It is the communities we serve and the community at IHAT that drives us forward.

Think Sustainability: We believe in engaging with the government and communities to scale up and sustain positive outcomes.

Scientific and Innovative: We relentlessly pursue scientific rigour and adapt our work in the face of new evidence. We encourage out of the box thinking and challenge ourselves to do better.

Interdisciplinary: We foster discussion, debate and deliberation across disciplines to arrive at the best possible solution. 

HOW TO APPLY:

Interested candidates should visit https://www.ihat.in/vacancies/cluster-coordinator-cho-mentors/  page to submit their application by August 10, 2026. Only a complete application submitted through the online portal before the closing date will be considered. 

IHAT is an equal opportunity employer. The organization is continuously assessing and enhancing its practices allied with gender equity and inclusion. We provide a multicultural and safe working environment for all our employees. Equal opportunity is provided to qualified and interested candidates irrespective of caste, color, religion, marital status, sexual orientation, ability, gender identity expression, or any other basis for attracting diverse talent, cultivating and nurturing an inclusive workplace environment. IHAT is committed to providing an enabling environment to its employees to continue with the learning pathway. Applications are particularly encouraged by women and other diverse genders, applicants from marginalized communities, people living with HIV and different abilities. 

We will be following a systematic selection process to fill this position based on experience, competency and suitability. Shortlisting for the posts will take place soon after the closing date. Only shortlisted candidates will be invited for an interview. If you have not heard from us within fifteen days of the closing date, please assume that the current IHAT positions are unable to accommodate you at the moment. It is also not possible for us to provide you with specific feedback because of the volume of applications we receive. 

IHAT does not charge any application, processing, training, interviewing, testing, or other fees in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it.