Job ID: 304257

BPO / Call Centre Service Partner

Progressive Planner Foundation (PPF)

Location: Kolkata, West Bengal

Apply by: 05 Oct 2026

Relevant Sectors

Capacity Building, Training, Advocacy

Fundraising, Business Development, Grants Writer

Social, Gender, Education, Youth, Child

Build the Technology Layer Behind Social Impact
Kolkata Police Commissionerate

Progressive Planner Foundation (PPF) is seeking proposals from technology-enabled Call Centre / BPO service providers to manage scalable donor, grantee and social-sector communication operations.
* CORE REQUIREMENTS
Omnichannel Support
• Voice
• Email
• Live Chat
• WhatsApp
CRM & Data
• CRM integration
• Data entry & cleansing
• Donor-record management
• Reporting & analytics
Campaign Operations
• Donor retention
• Fundraising outreach
• Impact communication
• Surveys & feedback
Back-Office
• Application assistance
• Preliminary document review
• Data validation & processing
* TECHNOLOGY & SECURITY
Vendors should demonstrate:
* Salesforce / HubSpot / Raiser's Edge or equivalent CRM experience
* Secure data-handling infrastructure
* Privacy & compliance framework
* Access-control and data-protection practices
* Quality monitoring & reporting
* Scalable voice/digital communication infrastructure
* ISO 27001 preferred

SERVICE TEAM
We are looking for teams with:
Customer Support | CRM Operations | Voice Process | Digital Support | Data Management | Nonprofit/CSR Experience | Multilingual Capability

RFP DEADLINE
Proposal Submission: 5 October 2026
Vendor Selection: 10 October 2026

Request the full RFP:
secretary@ppfindia.org

Subject: RFP – Call Centre Services [Your Company Name]
* INCLUDE IN YOUR PROPOSAL
• Company credentials
• Relevant case studies
• Technology architecture
• CRM & telephony capabilities
• Data-security framework
• Staffing model
• SLA / quality framework
• Pricing — per-minute or per-agent/FTE

Looking for a BPO partner where technology, reliability and human-centred communication work together for measurable social impact.

Job Email ID:

info(at)ppfindia.org