Terms of Reference
Consultant– Certification Unit (Quality & Patient Safety), NHSRC
National Health Systems Resource Centre (NHSRC) is a technical support institution under the National Health Mission (NHM), Ministry of Health & Family Welfare. NHSRC works closely with the MoHFW and the States for Health Systems strengthening and supporting implementation of other interventions under the NHM. Work at the NHSRC is organised around eight (8) divisions, namely– Community Processes & Comprehensive Primary Care, Healthcare Financing, Healthcare Technology, Human Resources for Health, Information Technology, Knowledge Management Division, Public Health Administration and Quality & Patient Safety.
If you have a long-term commitment to health equity and excellence, here is a unique chance to work with a team committed to shaping the public health landscape in India. The position offers you to work with a self-motivated team working for Quality certification of public healthcare facilities. This is an opportunity to support health systems strengthening at scale, learn while coordinating & monitoring the activities from national level and enable realization of the vision of universal health coverage.
For improving the Quality of care of services, delivered at the public health facilities, National Quality Assurance Standards were developed under the National Health Mission. Operational Guidelines of Quality Assurance of Public Health facilities and Quality Standards for District Hospitals to AAM-HSC were launched by Ministry of Health and Family Welfare. There is an explicit system of measurement of extent of compliance against each of the National Quality Assurance Standards (NQAS). Each Quality standard had measurable elements and checkpoints. Quality and Patient Safety Division (QPS), NHSRC performs tasks of the secretariat on behalf of the Ministry of Health & Family Welfare in implementation of National Quality Assurance Standards at Public Health Facilities in States/UTs. Under this mandate, QPS division performs two major roles, first being setting the standards for different level of health facilities as per need and supporting the states in its implementation through capacity building and handholding and second function is of verification of attainment of standards at the health facilities through a robust system of Quality certification.
Certification unit has been developed under QPS of NHSRC for managing Quality Assessments of public health facilities under NQAS. Managing Quality Assessments and improvise and strengthen level offers a unique challenge for an incumbent to innovate, improvise and strengthen the existing system. The task performed at the certification unit are dynamic in nature and expects a full-time commitment from their consultants. Tasks undertaken at Certification Unit NHSRC, harness the skills of planning, Liaoning, teamwork, timeliness, analytical, promptness in the incumbent. For supporting above mentioned tasks, NHSRC intends to induct a Consultant-CU in the Certification Unit, QPS Division. The incumbent is expected to have excellent writing & communication skills. Expertise in English language for official communication. The Position reports to Lead Consultant-CU/Advisor- Quality & Patient Safety and is on Contractual basis. This Position requires a strong moral and ethical code of conduct with essence of integrity, confidentiality while undertaking the responsibility. Also, commitment for long term stay with the organization is desirable.
Roles & Responsibilities:
The expected roles of the incumbent are summarised below –
1. Support in the conduct of the National level assessments in the allocated states from receipt of application till result declaration.
2. To monitor all certification-related activities and ensure completion of activities in a time bound manner.
3. Correspondence of final reports for final decision-making on the Quality Certification Status of assessed facilities.
4. Manage the data generated for the preparation of fact sheets/data sets for analysis and putting up for national-level review.
5. Tracking of result declaration & certificate preparation.
6. Coordination for National Level External Assessors Training.
7. Management of pool of Empanelled External Assessors & Ayushman Assessors.
8. Preparation of the certification guidelines, short notes, and resource materials for certification activities.
9. Any other responsibility as allocated by Advisor, Quality & Patient Safety.
Qualifications, skills and experience :
Only full-time regular bachelor’s degrees (minimum 3 years) and full-time regular Postgraduate qualifications (minimum 2 years), wherever applicable, shall be considered. Diploma, certificate, Executive programmes, and qualifications obtained through distance, online, part-time, correspondence mode, etc shall not be considered. Only post-qualification experience shall be counted.
For achieving above-mentioned deliverables, the applicant is expected to possess following qualifications & experience –
Essential Qualification –
• Possess regular courses in MBBS/BDS/BAMS/BHMS/BSc. Nursing/BHM degree with Two years’ full-time MHA/ equivalent in Hospital Management/ Public Health.
• Two years’ post-qualification experience (after PG).
• Candidates with specialization in Hospital management will be preferred.
Experience:
• At least two years of post-qualification work experience of implementing & managing NQAS certification at the State or National Level.
• Knowledge of MS Office (Excel, PowerPoint, Word, Outlook etc.)
Written Test Condition: If the recruitment process includes a written test, a minimum qualifying mark will be 70%. In case 2 or more candidates qualify with the same marks, all such candidates will be considered.
Note-
• Only shortlisted candidates will be called for an interview.
• The candidates may be subjected to written test and presentation to judge their writing skills and language proficiency.
Age Limit: Up to 45 years of age as on the last date of receipt of application (as on the date of receiving the application)
Work Location: New Delhi; Opportunity to gain hands on experience of the public health canvas of states and districts. Travel to states and districts may be involved.
*Fee offered within the band Rs. 60,000/- to Rs. 1,20,000/- will be commensurate with qualification and experience.
Other Benefits: In addition to the remuneration mentioned above, Consultants of NHSRC are entitled to Free Accidental insurance, Subsidized Medical insurance, Mobile bills reimbursement, Laptop reimbursement (As per NHSRC Policy), 30 days Consolidated leave, fully paid Maternity leave (For Female Consultants) as per Government of India policy, performance linked increments, TA/ DA and per diem for on- duty visits.
Duration of Contract: Initial Contract till 31st March 2028 (with further extension subject to satisfactory performance)
Candidates selected in this interview could be considered for other vacant positions at NHSRC requiring similar skill sets and at an appropriate level.
How to apply: Candidates are requested to fill the online application correctly which is available on the NHSRC website (http://nhsrcindia.org). Applications will be accepted in the prescribed online application format only. The last date for receiving applications is 3rd November 2026.