Job ID: 306708

City Coordinator

AADHAAR - An Association for Development Harmony and Action Research

Location: Delhi NCR, Delhi, Uttar Pradesh

Apply by: 10 Nov 2026

Relevant Sectors

Monitoring, Evaluation, Policy, Research

Private Sector, Corporate Social Responsibility

Social, Gender, Education, Youth, Child

CITY COORDINATOR – DETAILED JOB DESCRIPTION
Project Ashray | Multi-Centre City Operations
1. Role Purpose
The City Coordinator is the city-level operational owner for the assigned network of Project Ashray Centres. The role ensures consistent standards, strong Centre Coordinator performance, reliable reporting, timely issue resolution, stakeholder coordination and readiness for expansion. It is a field-intensive multi-site management role.
2. Position Details
Parameter Requirement
Role City Coordinator
Employment Full-time
Qualification Graduate. Graduate/Masters in Social Work would be preferred.
Experience Minimum 3 years relevant experience
Location Delhi/Gaziabad-Noida
Reports to NGO Program Manager / Project Lead
Centres Up to 10 per city
Team Centre Coordinators and operational support staff
3. Key Accountabilities
Multi-Centre Operations
• Maintain a structured city visit plan.
• Inspect centre readiness, cleanliness, amenities, staffing, documentation and beneficiary experience.
• Ensure approved opening/closing, attendance, asset, safety and reporting procedures are followed.
• Identify recurring problems and implement systemic solutions.
• Maintain a city action tracker and verify closure.
People Management
• Supervise, coach and provide feedback to Centre Coordinators.
• Monitor attendance, punctuality, conduct and performance.
• Identify training gaps.
• Escalate vacancies/absenteeism/deployment issues.
• Build a culture of ownership and accurate reporting.
Monitoring & Reporting
• Consolidate centre data into city reporting.
• Review footfall, QR/attendance, feedback, incidents, maintenance and assets for anomalies.
• Ensure data is complete, accurate and traceable.
• Prepare management updates covering achievements, risks, exceptions and support required.
• Maintain structured digital records.
Quality Assurance
• Conduct periodic audits using approved checklist.
• Document observations and evidence.
• Assign corrective actions by severity.
• Verify closure rather than accepting verbal confirmation.
• Escalate repeated or critical non-compliance.
Setup & Expansion
• Support potential site identification and assessment.
• Coordinate landlords/vendors during setup.
• Track civil work, utilities, furniture, branding, technology, recruitment and readiness.
• Conduct pre-opening review before go-live.
• Support Coordinator onboarding and handover.
Stakeholder Coordination
• Coordinate with landlords, vendors and local stakeholders.
• Support government/local authority engagement when assigned.
• Coordinate with NGO programme, finance, HR and communications.
• Support approved campaigns, visits and events.
4. Operating Rhythm
Frequency Core Activities Output
Daily Centre status, staffing, exceptions, critical issues and planned field visits City status
Weekly Centre review, action tracker, staff coaching, maintenance review Weekly report/action tracker
Monthly KPI, audit trends, budget/asset and success-story review Monthly dashboard
Quarterly Performance, risk and improvement review Quarterly review pack
As required Site assessment, incidents, government/VIP/media coordination Issue/site/event report
5. KPIs
KPI Measure
Centre coverage All assigned centres covered through planned visits/reviews
Reporting 100% timely consolidated reporting
Data quality No unexplained material discrepancies
Audit Centres maintain agreed quality and CAPA closure
People management Regular supervision and feedback
Issue closure Issues tracked and evidence-based closure
Expansion readiness New centres launched only after readiness criteria
Beneficiary experience Feedback reviewed and improvements implemented
6. Candidate Requirements
• Graduate in any discipline.
• Minimum 3 years relevant experience; multi-site operations, field coordination, facility management, hospitality or community programmes preferred.
• Demonstrated experience managing distributed teams or multiple locations strongly preferred.
• Hyderabad: Telugu spoken/written mandatory; English spoken/written required.
• Bangalore: Kannada spoken/written mandatory; English spoken/written required.
• Strong Excel skills for tracking, reconciliation and reporting.
• Comfortable travelling across assigned centres.
• Strong stakeholder management and problem solving.
7. Critical Competencies
• Multi-site ownership
• People leadership
• Data discipline
• Independent decision-making
• Escalation judgement
• Stakeholder management
• Planning/prioritization
• Attention to detail
• Integrity
• Field resilience
8. Manpower Agency Screening
• Verify number of locations and people previously managed.
• Prioritize candidates with independent multi-site/field-team experience.
• Use an Excel assessment involving centre-wise footfall and issue consolidation.
• Confirm willingness to travel across the city.
• Test response to vendor delays, staff absenteeism and facility breakdowns.
• Test local-language and English communication.
• Look for ownership and problem-solving examples, not only coordination experience.
9. Red Flags
• No evidence of multi-site/field-team management
• Strong dependence on senior managers for routine decisions
• Weak Excel/data skills
• Unwillingness to travel
• Weak local-language communication
• Cannot explain escalation handling
• Reporting-focused but weak field execution
• Poor people-management examples
• Weak reliability

Job Email ID:

zakir(at)aadhaarassociation.org