Position: Program Coordinator - Youth Program
Location: Indore , Madhya Pradesh
About Quest Alliance
At Quest Alliance, we transform learning ecosystems through education technology, capacity building, and collaboration to build 21st-century skills for learners and facilitators.
We are a not-for-profit trust that focuses on research-led innovation and advocacy in the field of teaching and learning. We engage with educators, civil society, government institutions, and corporate organizations to demonstrate and enable scalable and replicable solutions in school education and vocational training.
At Quest, you will get the opportunity to apply your skills and contribute to addressing issues around quality education and skills training. The organization gives you the space to learn and grow in a fun and engaging environment. We have an eclectic group of people working at Quest drawn from diverse disciplines including Education, Technology, Design, Youth Development and Business.
About the Program -
MyQuest’s objective is to provide a holistic development platform for young people as well as provide a lifelong, continuous learning opportunity to disadvantaged youth. We use content, pedagogy and technology to drive the delivery of teaching and learning. Through our signature blended learning approach, we develop critical life-work skills that are important for success in the 21st century.
Role Purpose
The Program Coordinator will lead the implementation, quality, and continuous improvement of Quest Alliance’s Youth Program across ITIs in Indore and Ujjain, while coordinating engagement with the National Skill Training Institute (NSTI). The role will strengthen institutional ownership of Employability Skills (ES), blended learning, stakeholder capacities, and learner career transitions. It will drive government partnerships at zonal, district, and institute levels, building relationships with officials, ITI Principals, and NSTI leadership to strengthen implementation and mainstream ES and Future Skills for Thriving Careers (FSTC). The Coordinator will also support AI-enabled learning, Green Skills, gender-responsive practices, and industry engagement. Using data, field insights, and regular reviews, the role will address implementation gaps and improve outcomes in collaboration with internal teams and ecosystem stakeholders.
Key Responsibilities
Lead Program Delivery & Implementation Excellence across Indore and Ujjain
- Drive end-to-end implementation of the Youth Program across assigned Government ITIs in Indore and Ujjain districts, ensuring quality, consistency, and alignment with program objectives.
- Develop and execute zone-wise operational plans, implementation calendars, institute-level action plans, and review mechanisms.
- Strengthen implementation of the Employability Skills curriculum by supporting ITIs to establish regular classroom sessions alongside digital learning through the MyQuest App.
- Monitor learner onboarding, digital engagement, and course completion, and develop targeted action plans for ITIs requiring additional support.
- Support implementation of the role-delegation model by clarifying responsibilities among Principals, ES Trainers, Trade Trainers, and Master Trainers.
- Conduct regular field visits, classroom observations, and Monitoring visits to assess implementation quality and identify improvement opportunities.
- Coordinate the planning and execution of trainings, workshops, learner engagement activities, institutional reviews, and other program events.
- Support implementation of AI-enabled learning, Green Skills, gender-responsive practices, and industry engagement.
- Facilitate integration of AI-related learning modules and activities into the Employability Skills curriculum, supporting trainers to build learners' awareness, familiarity, and practical understanding of AI and its applications.
- Support Green Skills integration through learner-led sustainability initiatives, green bootcamps, eco-clubs, waste audits, energy reviews, and other relevant institutional and learner engagement activities.
- Strengthen learner engagement through initiatives such as Student Hubs, career-connect sessions, placement drives, and apprenticeship initiatives.
- Identify implementation risks, delays, and institutional bottlenecks, and initiate corrective action in coordination with the team.
- Support the NSTI Lead in planning, coordinating, and implementing agreed program activities in collaboration with NSTI stakeholders.
- Strengthen NSTI partnerships and coordinate capacity-building initiatives integrating Employability Skills, AI, Green Skills, and future skills.
- Monitor implementation, track progress, document learnings, and identify opportunities for cross-learning with the wider ITI ecosystem.
Enable ITI Stakeholder Adoption & Capacity Building
- Strengthen engagement and ownership of ITI Principals, ES Trainers, Trade Trainers, Master Trainers, and Training and Placement Officers to ensure effective program implementation.
- Support the development and execution of capacity-building plans for ITI stakeholders in coordination with Learning Experience and relevant thematic teams.
- Facilitate training, orientation, mentoring, and follow-up mechanisms to strengthen classroom pedagogy, learner engagement, and the use of digital learning resources.
- Work with Master Trainers to develop district-level mentoring plans and support structured mentoring of ES Trainers and Trade Trainers.
- Identify capability gaps among ITI stakeholders and provide targeted support through field visits, virtual reviews, and follow-up interactions.
- Support adoption of the revised ES curriculum and strengthen the connection between trade training and employability skills.
- Support trainers in facilitating AI-related learning experiences and integrating relevant AI applications and examples into classroom activities.
- Build awareness and capacity among ITI stakeholders on Green Skills and support integration of sustainability practices into institutional and learner-led activities.
- Encourage peer learning, communities of practice, and sharing of effective implementation practices across ITIs.
- Recognise and showcase good practices by trainers and institutions to encourage sustained ownership and quality delivery.
Build Government Partnerships & Drive Ecosystem Engagement
- Build and maintain strong working relationships with the Directorate of Skill Development (DSD), state-level officials, zonal and district-level government representatives, ITI Principals, and other relevant stakeholders to strengthen government partnerships and program ownership.
- Support the State lead in developing and implementing government engagement strategies, aligning Quest Alliance's program priorities with departmental objectives, annual plans, government initiatives, and institutional priorities.
- Coordinate with government stakeholders at state, zonal, district, and institute levels to translate departmental priorities and decisions into actionable implementation plans and ensure timely follow-through on agreed commitments.
- Facilitate regular stakeholder meetings, government reviews, consultations, and institutional engagements to share program progress, discuss implementation challenges, review data, and agree on corrective actions.
- Strengthen institutional ownership by engaging ITI Principals, ES Trainers, Trade Trainers, Master Trainers, and Training and Placement Officers in planning, implementation, and review of program activities.
- Identify opportunities for mainstreaming Employability Skills, blended learning, trainer development, AI-enabled learning, Green Skills, and career-transition initiatives within government systems and institutional processes.
- Build and strengthen partnerships with NSTI, industry, employers, training institutions, civil society organisations, and other ecosystem stakeholders to create opportunities for industry engagement, apprenticeships, learner transitions, and cross-institutional learning.
- Facilitate convergence with relevant government schemes, industry initiatives, and ecosystem platforms to strengthen learner opportunities and support the sustainability of program interventions.
- Represent Quest Alliance in relevant government meetings, institutional forums, and ecosystem platforms; document key decisions, partnership commitments, and emerging opportunities.
- Share field insights, implementation evidence, and partnership learnings with the relevant internal teams to inform state-level advocacy, program planning, and continuous improvement.
Drive Monitoring, Learning & Data-Informed Decision-Making
- Ensure timely, accurate, and complete collection and reporting of program data from assigned ITIs and NSTI activities.
- Monitor learner onboarding, MyQuest App engagement, course completion, classroom ES delivery, stakeholder capacity building, and career-transition outcomes.
- Track implementation of AI and Green Skills interventions, including institutional participation, learner engagement, trainer readiness, and emerging outcomes.
- Use dashboards and monitoring tools to review institute-level performance and identify gaps requiring corrective action.
- Support ITIs in maintaining data quality and adhering to reporting standards and timelines.
- Analyse implementation data and feedback to inform monthly planning, program reviews, and institutional support strategies.
- Coordinate with the M&E focal point and relevant teams on baseline, endline, and other assessments.
- Document implementation progress, good practices, challenges, learner stories, and case studies.
- Maintain appropriate documentation of NSTI implementation, including activity progress, participation, stakeholder feedback, and agreed outcomes.
- Contribute to quarterly reviews, annual reviews, donor reporting, government reporting, and other organisational reporting requirements.
- Share field insights and recommendations with the relevant internal teams.
Support Career Transitions & Learner Opportunities
- Coordinate with ITIs and Training and Placement Officers to strengthen learner access to employment, apprenticeships, higher education, and other career pathways.
- Support organisation of placement drives, apprenticeship drives, job fairs, industry interactions, and career-guidance activities.
- Strengthen integration of MyCareer and career-transition practices into the learner journey.
- Support ITIs in collecting and maintaining accurate placement, apprenticeship, and learner-transition data.
- Build relationships with local employers, industry partners, and relevant ecosystem stakeholders to expand opportunities for learners.
- Identify institutional gaps affecting learner transitions and coordinate appropriate support with relevant teams.
- Support integration of Green Skills and future skills into learner career-readiness and industry engagement activities.
Uphold Organisational Excellence & Professional Growth
- Ensure adherence to Quest Alliance's organisational policies, systems, processes, and compliance requirements, including People, Finance, and IT policies.
- Participate actively in team planning, review meetings, organisational forums, and cross-functional collaboration spaces.
- Maintain timely documentation, progress updates, timesheets, and other required administrative records.
- Coordinate effectively with internal teams, communicate risks and delays proactively, and ensure timely completion of deliverables.
- Contribute to a team culture grounded in collaboration, accountability, inclusion, reflection, and respectful communication.
- Participate in goal setting, Reflective Feedback System (RFS) processes, and performance reviews within defined timelines.
- Take ownership of personal learning goals and participate in relevant learning and development opportunities.
- Share field insights and implementation learnings to support collective learning and continuous improvement.
Required Experience & Skills
- 4–6 years of relevant experience in education, skill development, vocational training, youth development, or social-sector program implementation.
- Experience working with government departments, government institutions, or other institutional stakeholders.
- Experience in field-level program implementation, stakeholder coordination, training, mentoring, capacity building and Team Management
- Experience in coordinating institutional partnerships or multi-stakeholder initiatives will be an advantage.
- Understanding of employability skills, vocational education, career readiness, or education-to-employment transitions is desirable.
- Ability to manage multiple stakeholders and translate strategic priorities into actionable implementation plans.
- Ability to use data, dashboards, and monitoring tools to track implementation and inform decisions.
- Strong communication, facilitation, negotiation, documentation, and report-writing skills.
- Interest or exposure to AI-enabled learning, digital technologies, Green Skills, and sustainability initiatives will be an advantage.
- Proficiency in spoken and written Hindi and English.
- Willingness to travel frequently for state-level program activities.
- Commitment to Quest Alliance's mission, values, inclusion, and learner-centred approaches.
Salary
The pay band for the position starts at Rs. 60,000 per month (cost to company). The salary offered will be commensurate with the experience and expertise of the candidate.
Benefits
To In addition to your compensation, you are also eligible for a suite of benefits designed to support your well-being and growth:
- Comprehensive Personal Accident Insurance covering up to Rs.10,00,000 annually
- Mediclaim Insurance covering up to Rs.3,00,000 annually, supported through our insurance partner, who also offer additional wellness benefits
- Reach for the Stars (RFS) amount of up to Rs.5,000 to support your self-learning and knowledge-building efforts
- Internet allowance of up to Rs.750/month, reimbursable based on actual usage to support flexible and hybrid working arrangements
- For employees with children under the age of 6 years, Quest offers childcare or day care fee support through a monthly matching contribution of up to Rs.3,000, helping you create a supportive work-life balance
- Offering Menstrual Leave, 1 day per month across the country
- Access to emotional health and wellbeing programs such as:Group sessions worth Rs.8,000 per session fully covered by the organisation & 1:1 counselling sessions (worth Rs.2,000 per session), fully covered by the organisation
At Quest Alliance, we pride ourselves on being an Equal Opportunities employer, embracing applications from all segments of the community. We are committed to ensuring that every applicant and employee is treated with fairness and respect, regardless of gender, sexual orientation, marital status, social status, caste, religious belief, age, or any other factor that is irrelevant to performance. Your individuality is valued and respected within our organization.