Manager – Monitoring, Evaluation & Communication (M&E and Communication)
1. Position Details:
Designation: Manager – M&E and Communication
Department: Programme Quality, Monitoring & Communication
Reporting to: Head of Programmes
Location: Guwahati with frequent travel to project locations
Experience: 4-5 years in development programmes, including relevant experience in M&E and communication
Educational Qualification:
Postgraduate degree in Development Studies, Social Sciences, Rural Management, Statistics, Communication, Public Policy or a related discipline
2. Job Purpose:
The Manager – M&E and Communication will lead the organisation’s monitoring, evaluation, learning, reporting and communication functions to ensure that development programmes are evidence-based, results-oriented, accountable and effectively communicated to stakeholders.
The position will be responsible for developing organisation-wide M&E systems, tracking programme performance against agreed indicators, documenting outcomes and impact, strengthening knowledge management, and communicating the organisation’s work, achievements and learning to donors, government institutions, development partners, communities and the public.
The Manager will work closely with programme teams, field offices, implementing partners, donors and senior management to improve programme quality, demonstrate impact and strengthen the organisation’s visibility and credibility at the national level.
3. Key Roles and Responsibilities:
A. Monitoring, Evaluation and Learning (MEL):
• Develop and operationalise an organisation-wide Monitoring, Evaluation and Learning (MEL) framework aligned with the organisation’s strategic objectives and programme outcomes.
• Design programme-specific monitoring frameworks, logical frameworks, Results Frameworks, Theory of Change, indicators and performance measurement systems.
• Establish baseline, midline, endline and impact assessment methodologies in consultation with programme teams and external experts.
• Develop standardised monitoring tools, data collection formats, reporting templates, field monitoring protocols and quality assurance systems.
• Monitor programme progress against annual work plans, targets, budgets, output indicators and outcome indicators.
• Conduct periodic field visits to assess implementation quality, validate reported progress and identify bottlenecks.
• Analyse quantitative and qualitative data to assess programme effectiveness, efficiency, relevance, sustainability and impact.
• Establish mechanisms for collecting beneficiary feedback and measuring community satisfaction, inclusion and accountability.
• Ensure that monitoring findings are translated into actionable recommendations for programme improvement and management decision-making.
• Support programme teams in developing corrective action plans and tracking their implementation.
B. Data Management, Analysis and Reporting:
• Establish and maintain a centralised Management Information System (MIS) for programme performance tracking and organisational reporting.
• Ensure timely, accurate and reliable collection, validation, consolidation and analysis of data from field offices and implementing partners.
• Develop dashboards, indicator tracking sheets, performance scorecards and periodic progress reports for senior management and donors.
• Analyse programme data to identify trends, gaps, emerging risks and opportunities for improving implementation.
• Establish data quality assurance protocols, including verification, triangulation and periodic data audits.
• Ensure appropriate data protection, confidentiality and ethical handling of beneficiary information.
• Support programme teams in using data for planning, resource allocation, performance review and strategic decision-making.
C. Strategic Communication and Organisational Visibility:
• Develop and implement an annual communication strategy aligned with the organisation’s vision, mission, programmes and resource mobilisation priorities.
• Prepare communication plans for major programmes, events, campaigns, partnerships and organisational milestones.
• Develop high-quality content for organisational reports, brochures, newsletters, presentations, policy briefs, websites and social media platforms.
• Document programme outcomes through success stories, beneficiary testimonials, case studies, photo stories, short videos and field narratives.
• Translate technical programme findings into compelling and accessible communication materials for different audiences.
• Coordinate the development of annual reports, impact reports, organisational profiles and donor-facing communication materials.
• Manage content planning and publication across digital platforms, ensuring consistency in messaging, branding and quality.
• Support media engagement, press releases, event documentation and communication with external stakeholders.
• Ensure that all communication materials reflect the dignity, consent, perspectives and lived experiences of the communities served.
• Establish communication protocols and brand guidelines for head office, field teams and implementing partners.
D. Donor Reporting and Stakeholder Engagement:
• Coordinate the preparation and timely submission of donor reports, progress updates, outcome reports and impact narratives.
• Ensure consistency between reported achievements, monitoring data, financial progress and approved programme indicators.
• Develop presentations and evidence-based reports for donors, government departments, CSR partners, foundations and institutional stakeholders.
• Support senior management in preparing concept notes, project proposals, organisational capability statements and partnership presentations.
• Develop communication materials that demonstrate programme impact, organisational credibility and value for money.
• Support the organisation’s participation in national conferences, workshops, knowledge-sharing platforms and policy dialogues.
• Build and maintain professional relationships with communication agencies, media organisations, research institutions and sector networks.
E. Capacity Building and Partner Support:
• Build the capacities of programme managers, field teams and implementing NGOs in M&E tools, data collection, analysis, reporting and documentation.
• Develop standard operating procedures, guidance notes, templates and training materials for programme monitoring and communication.
• Provide technical support to partner NGOs in establishing monitoring systems and reporting programme results.
• Conduct training on outcome measurement, data quality, digital reporting, storytelling and knowledge management.
• Promote a culture of accountability, learning, transparency and continuous improvement across the organization.
4. Key Deliverables:
The Manager will be expected to deliver the following:
1. Organisation-wide M&E/MEL framework and annual monitoring plan.
2. Standardized programme indicators, monitoring tools and reporting formats.
3. Functional MIS and management dashboards for tracking programme performance.
4. Periodic programme performance reports and management review summaries.
5. Baseline, midline, endline and evaluation reports, as applicable.
6. Annual communication strategy and implementation plan.
7. Annual report, impact report, organisational presentations and donor communication materials.
8. Regular publication of success stories, case studies, field reports and digital content.
9. Capacity-building programmes for staff and implementing partners.
10. A centralised knowledge repository containing programme data, reports, evidence and learning materials.
6. Essential Skills and Competencies:
• Strong understanding of development programmes, results-based management and the NGO sector.
• Demonstrated expertise in monitoring, evaluation, impact assessment and learning systems.
• Excellent quantitative and qualitative data analysis skills.
• Proficiency in MS Excel, PowerPoint and reporting tools; familiarity with Power BI, Tableau, KoboToolbox, ODK or similar platforms is desirable.
• Strong writing, editing, presentation and storytelling skills, concept note and proposal writing
Ability to translate programme data into evidence-based recommendations and compelling narratives.
• Experience in donor reporting, proposal development and institutional communication.
• Strong coordination, facilitation and capacity-building skills.
• Ability to manage multiple programmes, competing deadlines and geographically dispersed teams.
• High standards of integrity, accuracy, confidentiality and professional ethics.
• Willingness to travel extensively to project locations across India.
7. Personal Attributes:
The ideal candidate should be analytical, proactive, organised and results-oriented, with the ability to work across technical and communication functions. The candidate should be comfortable engaging with senior management, field-level staff, community institutions, donors and external partners, and should demonstrate a strong commitment to evidence-based development and social impact.
8. Application Requirements:
Interested candidates may submit:
• An updated CV
• Details of experience in designing monitoring systems, conducting evaluations and preparing donor reports.
• Samples or links to relevant reports, publications, dashboards or communication materials, where available.
• Current and expected remuneration and notice period
Interested candidates may send their resume to info@iccoindia.org with a covering letter highlighting why s/he think is the right fit for the position along with a passport size photograph.
ICCo is committed to providing equal employment opportunities to all candidates, irrespective of gender, background, or other personal characteristics. Women candidates are especially encouraged to apply.