SOS CHILDREN’S VILLAGES OF INDIA
Job Description
Job Title: Head-Individual Partnerships (Charity Fundraising)
Department: FDC- Individual Partnership
Reports to: Chief Fund Development Officer
Location: Vasant Kunj, New Delhi
About the Organization:
SOS Children’s Villages of India are an independent, non-governmental and non-profit organization working for the holistic development of parentless children as well as women and children from vulnerable families. For over 60 years, we have reached over 65000 children through our 32 SOS Children’s Villages and 28 community projects in India positively impacting over 83000 lives. We continue to provide children without parental care or at the risk of losing it, a value chain of quality care services that goes beyond childcare alone, to ensure comprehensive child development as well as ways to strengthen communities and families as a preventive measure in the fight against abandonment and social neglect.
We are committed for safeguarding and protecting children in all our programmes by having zero tolerance policy in this regard. At our organization, we uphold a values-based culture built on the pillars of courage, commitment, trust, and accountability, guiding our actions and decisions to achieve excellence and integrity in all endeavors. We are further committed to provide a safe environment for staff and children, young people and adults with whom we work, where human rights are respected and upheld, and healthy relations fostered by building organizational systems, capacity, and awareness on PSHEA (prevention and protection against sexual harassment, exploitation and abuse) and Anti-Corruption guidelines. All our coworkers are obliged to follow SOS regulation on Child and Youth Safeguarding, PSHEA, Anti-Corruption Regulation and Code of Conduct. We are an equal opportunity employer that is committed to diversity and inclusion in the workplace.
Purpose:
To achieve donor retention and acquisition objectives for SOS Children’s Villages of India. The role focuses on nurturing existing donor relationships, building new donor pipelines, ensuring highquality donor servicing, and aligning with organizational goals for fundraising through individual partnerships.
Areas of Responsibility:
Fundraising and Channel Management
• Responsible for generating annual revenue through individual, sponsorship, major donor and online verticals. Operations through in-house teams (on roll & third party) and franchisees / channel partners.
• Define and drive gross income targets across all individual partnership channels including Agency, Regional Teams, Digital, Partnerships, Tele-team, and Trail Incomes.
• Ensure cost management across the vertical, maintaining overall expenditure within the defined threshold.
• Retain and nurture a specified percentage of existing donors to ensure consistent support, identify opportunities for donor upgradation and relationship enhancement through targeted retention activities.
• Lead acquisition of new individual donors by onboarding new donors through face-to-face meetings and referrals and donor activation events such as school programs, trust collaborations, and community activities.
• Monitor achievement of Fundraising targets and obtain information on best practices/success stories from team members to build capabilities and increase fund generation.
• Expand and diversify income sources, focusing on unrestricted funding growth and donor retention.
• Responsible for conducting survey of potential donor segments for fund raising
• Responsible to lead donor servicing through building strong, personal connections with donors to increase loyalty and long-term giving, regular donor meetings.
• Address donor queries, reminders, and mail communications within committed turnaround timeframes (TAT).
• Facilitate donor visits to SOS facilities as part of relationship-building strategies
• Responsible for proposal writing/processing of donor reports/ volunteering engagements with corporate employees
• Periodically monitor team performance against set KPIs and budgets, providing feedback and corrective support as needed.
• Support team members with administrative guidance and identify training needs of team members.
Systems, SOPs and Operational Efficiency
• Establish and implement standard operating procedures (SOPs) for all Individual Fundraising processes to ensure smooth and efficient functioning across teams and partner agencies.
• Strengthen operational systems to ensure seamless coordination with Finance, Donor Management, and Compliance teams.
• Ensure adherence to defined Turnaround Time (TAT) for critical processes including:
1. Donation receipting and acknowledgement
2. 80G receipt generation and donor tax documentation
3. Channel partner and agency payment processing
4. Donor reporting and communication
5. Database updates and reconciliation
• Monitor operational efficiency to ensure timely processing of donations, minimal errors, and improved donor experience.
• Identify operational bottlenecks and work with internal teams to simplify processes and introduce automation where possible.
• Ensure accurate documentation and record-keeping within the donor management system (CRM).
Child and Youth Safeguarding Commitment
The incumbent must commit to the organization's Child and Youth Safeguarding Policy and ensure its implementation in all aspects and activities.
Working conditions
Posted at National Office in Delhi. Travel to PAN India locations to support Regional teams.
Qualifications & Experience Education:
Master’s degree in Sales & Marketing, business development or related field.
Experience:
Leadership experience preferably within the NGO or public sector; minimum 10 years practical (on leadership position) experience in individual fundraising and donor servicing. Overall experience 15 years plus.
Languages:
Excellent communication skills in English & Hindi (Regional language will be added advantage). Must have significant and proven human, writing, presentation and people management skills.
Competencies:
Execution orientation
Operational excellence
Relationship building
Passion to serve
Interested candidates may please click on the link here to apply for the role- Application Form : https://docs.google.com/forms/d/e/1FAIpQLSevn6gtTJQcn1FEK0Dw0vc1xDfh3H_rktpFIoalcfh06gdE2Q/viewform?usp=sharing&ouid=115319009871994940429