Job ID: 288894

Program Officer-Deaddiction || Dharavi/Wadala

SNEHA (Society for Nutrition, Education and Health Action)

Location: Mumbai, Maharashtra

Apply by: 26 Apr 2026

Relevant Sectors

Social, Gender, Education, Youth, Child

ABOUT SNEHA
SNEHA (Society for Nutrition, Education and Health Action) is a Mumbai-based non-profit organization dedicated to improving the health, nutrition, and safety of women and children living in vulnerable urban informal settlements. Our mission is to empower urban women and children through integrated health and nutrition programs, education, and advocacy.

We work through a dual approach—engaging both care seekers and care providers. At the community level, we empower women and families to become agents of change, while simultaneously collaborating with public health and safety systems to drive sustainable improvements in urban health outcomes.

SNEHA’s key programs include:
• Maternal and Child Health
• Empowerment, Health and Sexuality of Adolescent
• Prevention of Violence against Women and Children
• Public System Partnership
• SNEHA Shakti
• Palliative Care
• Livelihood Generation

Between 2016 and 2025, SNEHA directly reached over 620,555 women, children, and healthcare workers, and indirectly impacted a population of over 3.63 million across seven municipal corporations and three municipal councils in the Mumbai Metropolitan Region (MMR). Today, SNEHA is a 500+ member organization with deep grassroots presence and a strong track record of reducing maternal and neonatal mortality, child malnutrition, adolescent anaemia, and gender-based violence— key determinants of health equity for families and communities.

ABOUT THE PROGRAM- PREVENTION ON VIOLENCE AGAINST WOMEN AND CHILDREN
SNEHA’s Program on Prevention of Violence against Women and Children aims to develop high-impact strategies for primary prevention, ensure survivors’ access to protection and justice, empower women to claim their rights, mobilize communities around ‘zero tolerance for violence’, and respond to the needs and rights of excluded and neglected groups. Using a socio-ecologic model as a framework for action at different levels to prevent violence, the program works on primary prevention, secondary intervention and tertiary prevention.

ABOUT THE PROJECT
The Community Stewardship model aims to create a community that actively addresses and supports the prevention of gender-based violence through robust community ownership. It is implemented through a multitiered approach: primary interventions, secondary interventions and tertiary interventions. This model, structured around community groups (known as gats), sanginis, mitras (men volunteers), and other community stakeholders, facilitates collective action to prevent violence and support survivors. The program will work on exploring different ways to deepen the Community Stewardship model by working on de-addiction interventions in the community by raising visibility of the issue in the community, educating women’s and men’s group members, sangini’s and mitra’s are setting up referrals for de-addiction.

The candidate will work across two sites of the program’s intervention areas in Dharavi and Wadala, as assigned for de-addiction counselling intervention in collaboration with a Female counsellor and the interventions team.

“WHAT’S IN IT FOR ME” (WIIFM) - AT SNEHA
At SNEHA, our fundamental belief is that prioritizing people is key, demonstrating our strong dedication to nurturing a supportive and growth-driven atmosphere. We uphold an open-door policy that champions transparency and open dialogue. We actively invite employees to voice their ideas, feedback, and concerns, fostering a culture where innovation and teamwork can flourish.

If you value excellence and are passionate about nurturing individuals, SNEHA is the perfect place for you!!

For detailed Information visit our website: www.snehamumbai.org

PROFILE SNAPSHOT
Designation: Program Officer-Counselling

Role: The counsellor will provide de-addiction counselling and health support to referred individuals, while ensuring achievement of program goals related to deaddiction and prevention of violence against women and children.

Educational Requirement: MSW/ MA in Psychology, Sociology

Experience: At least 5 years in the area of health sector

Location: Dharavi / Wadala

Reports to: Program Coordinator

Apply: Applications are to be sent via email to lakhvinder.kaur@snehamumbai.org with the Subject line: “Program Officer-Counselling”

DUTIES & RESPONSIBILITIES
Program Planning and Implementation
1. Create individualized treatment plans that address the specific needs of each dependent.
2. Plan a community visit, home visits, and follow-up visits, independently or in collaboration with the respective team member.
3. Plan, establish the network, and collaborate with agencies working for de-addiction, like health system and NGO’s and community stakeholders.
4. Plan and establish referral links for employment, with a skill-building agency for rehabilitation
5. Conduct thorough assessments of individuals' addiction, including its nature, severity, and underlying causes.
6. Educate community about GBV, substance abuse and mental health, to promote healthy relationship.

Provide individual Counseling
1. Psychoeducation to the clients and offer individual counselling session help client to understand their addiction, develop coping strategies, and achieve and maintain sobriety.
2. Provide individual and group counseling sessions for individuals struggling with substance abuse, addressing trauma, promoting healing, and developing coping strategies, by offering counseling on a case-by-case basis.
3. Implement interventions, which prevent relapse like life skills training, family relationship, continuing employment, and stress management.
4. Provide ongoing support to clients during their recovery journey, addressing challenges and helping them maintain abstinence.
5. Conduct thorough assessments of individuals' addiction, including its nature, severity, and underlying causes.
6. Risk assessment for violence and suicide, immediate and future plan for supervision, prevention, and management.

Family-level counselling intervention
1. Conduct family counseling sessions and meetings for timely support for medication follow-up in the recovery stage
2. Act as a liaison between patients, families, ensuring effective communication to sensitize family members to understand the issue and support the process of recovery, follow-up, and supervision

Collaboration
1. Work closely with other professionals, such as doctors, nurses, and social workers, to ensure comprehensive care.
2. Report & involve seniors in crisis & difficult cases, and handhold female counsellors, and do a case audit.

Documentation
1. Maintain detailed records of patient intake sheet, interactions, progress, and treatment plans, and enter the data in CommCare
2. Maintaining case record registers, interaction details with dependent, writing referral letters, ensure data entered in CommCare, including follow-up and progress report, etc.
3. Prepare a monthly report and write a case story on a monthly basis

CRITICAL TRAITS
• Hindi- and Marathi-speaking skills are necessary. Effective Communication, personal and interpersonal skills
• MS Office skills are necessary, with good documentation and reporting skills
• Familiarity and some knowledge and exposure of the government systems and information on the various
• social protection schemes
• Experience in the area of gender, addiction, HIV, or a related field
• Strong strategic skills – understanding the project, making complex decisions, and innovation
• Negotiation skills
• Strong conflict resolution skills

BEHAVIOURAL COMPETENCIES
• Getting organized and ensuring results within timelines
• Effective delegation – setting clear expectations, tracking progress and communicating information
• Organization value-driven
• Target-goal oriented work
“Come and be a catalyst for innovation and positive change-apply today to shape the future with us!”

Job Email ID:

lakhvinder.kaur(at)snehamumbai.org