Job Description – SRO Vertical Head & Compliance Officer SRO Vertical Head & Compliance Officer of Sa-Dhan
About the Role
Sa-Dhan, the national association of Community Development Finance Institutions and a Self-Regulatory Organisation (SRO) recognised by the Reserve Bank of India (RBI) for the past 11 years, is inviting applications from experienced and dynamic professionals for the position of Vertical Head – SRO and Compliance Officer.
The role will require close collaboration with leaders of Microfinance Institutions (MFIs) and their key functionaries, such as Compliance officers and other CXOs, to ensure regulatory compliance. Further, the officer will work in close association with the DOR and DOS of RBI, the regulator for MFIs, and keep them informed about the regulatory compliance of the member institutions. The officer is responsible for submission of SRO reports and other reports to RBI as mandated under SRO responsibilities.
Key Responsibilities:
1. SRO – Regulatory & Governance:
• Support the effective implementation and continuous strengthening of Sa-Dhan’s SRO mandate, processes and functions.
• The concerned person will be responsible for SRO-related communication with the RBI
• Coordinate with members and relevant stakeholders to facilitate compliance with applicable SRO standards, codes, guidelines and regulatory requirements.
• Support the development, review and implementation of policies, standards, guidelines, operating procedures and governance frameworks.
• Monitor regulatory, policy and sectoral developments and assess their implications for Sa-Dhan and its members.
• Facilitate member engagement and consultations on regulatory matters, responsible business practices, customer protection and industry standards.
• Support SRO-related monitoring, reporting, grievance redressal and follow-up processes.
• Coordinate with internal teams and external stakeholders to promote responsible, transparent and sustainable practices across the sector.
• Prepare regulatory briefs, analysis, reports, presentations and recommendations for senior leadership and relevant governance bodies.
• Maintain appropriate documentation and records relating to SRO activities, member engagement and regulatory matters.
2. Governance & Institutional Processes:
• Support effective governance processes, including Board, committee and other institutional meetings and activities.
• Coordinate the preparation of agendas, briefing notes, presentations, minutes, action trackers and governance reports.
• Follow up on decisions and action points arising from Board and committee meetings and ensure timely closure.
• Support strengthening of governance systems, documentation, reporting and institutional processes.
• Coordinate with relevant teams to ensure alignment between organisational priorities, governance decisions and operational execution.
• Maintain high standards of confidentiality, accuracy and timeliness in governance-related work.
3. Grievance Redressal Mechanism:
• Ensure an adequate and meticulous grievance redressal mechanism for MFI borrowers
• Monitor Customer Grievance Redressal Mechanism
• Keep the regulator informed of violations of the CGRM by member institutions
Qualifications:
• Postgraduate degree in Management, Finance, Economics, Public Policy, Development Studies, Social Sciences, or a related discipline.
• Persons with Chartered Accountancy, CFA, or Legal qualifications with adequate experience
• Additional qualifications or demonstrated expertise in regulatory affairs, governance, financial inclusion, fundraising/resource mobilisation or public policy will be an advantage.
Experience:
• 10–15 years of relevant professional experience, preferably in financial inclusion, microfinance, banking, NBFCs, development finance, industry associations, regulatory bodies, consulting or the development sector.
• Demonstrated experience in one or more of the following areas:
o Regulatory affairs, SROs, or compliance frameworks
• Experience of working with senior government officials, regulators, financial institutions, development partners, donors and industry leaders will be strongly preferred.
o Institutional governance and Board/committee processes
o Large-scale conferences, stakeholder events and institutional convenings
o Resource mobilisation and fundraising
o Strategic partnerships and donor engagement
o Financial inclusion, policy research or advocacy
o Stakeholder and institutional relationship management
• Candidates with demonstrated experience across multiple areas of the role will be preferred.
Key Competencies:
• Strong understanding of the financial inclusion and financial services ecosystem
• Understanding of regulatory and governance frameworks
• Strong stakeholder and relationship management skills
• Resource mobilisation and partnership-building capability
• Excellent written, verbal and presentation skills
• Strong programme and event management skills
• Analytical ability and attention to detail
• Strong coordination and project management skills
• Ability to work across multiple portfolios and manage competing priorities
• Ability to work independently while collaborating effectively with senior leadership and cross-functional teams
• High degree of integrity, professionalism, discretion and ownership
Compensation:
As per the market
How to apply:
Those who qualify for the norms mentioned above may apply to the HR Head, Sa-Dhan, D-26, South Extension Part II, New Delhi -110049, with the latest CV, experience details, and references from two persons, by email (hrc@sa-dhan.org) or by post before 25 August 2026.