Sewa International
Designation: Manager – Programs
Location: West Patel Nagar, New Delhi
Department: Operations & Programs
Role Summary
The Manager – Operations & Programs will be responsible for supporting and managing the organization’s day-to-day operational activities along with the planning, implementation, monitoring, and reporting of various programs. The role will ensure smooth coordination between program teams, internal departments, partners, and other stakeholders while maintaining effective processes, documentation, budgets, and reporting standards.
Key Responsibilities
1. Program Management
• Support planning, implementation, monitoring, and evaluation of organizational programs and projects.
• Ensure program activities are implemented as per approved plans, timelines, and objectives.
• Coordinate with program teams and field teams for smooth execution of activities.
• Monitor program progress and identify operational or implementation challenges.
2. Operations Management
• Manage and coordinate day-to-day operational activities related to programs and projects.
• Ensure effective coordination between different teams, departments, and locations.
• Develop and maintain systems, processes, and documentation for smooth program operations.
• Support timely resolution of operational issues and follow-up on pending actions.
3. Project Coordination & Partnerships
• Coordinate with partners, stakeholders, donors, and other external agencies as required.
• Support partnership management, grant-related activities, and award requirements.
• Ensure effective communication and coordination with relevant stakeholders.
4. Budget & Financial Management
• Support program budgeting, expenditure monitoring, and financial planning.
• Ensure activities are implemented within approved budgets and organizational financial controls.
• Coordinate with finance and program teams for timely financial documentation and reporting.
5. Reporting & Documentation
• Prepare and consolidate high-quality program and operational reports.
• Collect, compile, and validate relevant program data and information.
• Maintain proper project documentation, records, and supporting documents.
• Support donor and management reporting requirements.
6. Monitoring, Data & Performance
• Track key program performance indicators and deliverables.
• Support baseline surveys, data collection, analysis, and program monitoring.
• Identify gaps and provide inputs for improving program effectiveness.
7. Team Coordination & Leadership
• Coordinate and guide program and operational teams to achieve organizational objectives.
• Provide mentoring and support to team members where required.
• Promote effective teamwork, accountability, and timely completion of assigned activities.
8. Other Responsibilities
• Support organizational events, meetings, workshops, and program-related activities.
• Prepare presentations and other communication materials as required.
• Undertake any other responsibilities assigned by the management from time to time.
Required Qualifications & Experience
• Graduate/Postgraduate degree in Management, Social Sciences, Development Studies, or a related field.
• Minimum 5-4 years of relevant experience in program management, operations, project management, preferably in an NGO/non-profit organization.
• Experience in program cycle management and project coordination.
• Experience in team coordination and stakeholder management.
• Understanding of grant management, partnerships, and program budgeting will be preferred.
• Experience in preparing narrative reports, project documentation, and presentations.
• Good understanding of data management, monitoring, and key performance indicators.
Required Skills
• Strong project and program management skills.
• Good operational and organizational skills.
• Strong reporting and documentation abilities.
• Excellent communication and interpersonal skills.
• Leadership, coordination, mentoring, and problem-solving skills.
• Good knowledge of MS Office applications.
• Basic knowledge of Canva or similar presentation/design tools.
• Good data analysis and reporting skills.
• Fluency in written and spoken English and Hindi.
• Ability to work independently as well as collaboratively in a dynamic and challenging environment.