1 May 2026
Ref. number: The Union INDIA/Off/Admin/2026/029
Request for proposal (RFP) for Agency for VoIP-Based Calling System and API Integration with Existing Web Portal and Android Applications
About The Union:
Founded in 1920, the International Union Against Tuberculosis and Lung Disease (The Union), is a non-profit institute with five scientific departments and several offices worldwide, as well as a federation of close to 3,000 organisations and individuals, who are committed to the same goals. Its scientific departments focus on tuberculosis, HIV, lung health and non-communicable diseases, tobacco control and research; and each engages in research, provides technical assistance and offers training and other capacity-building activities, leading to health solutions for the poor.
The Union’s Mission:
The Union strives to end suffering due to tuberculosis and lung diseases, old and new, by advancing better prevention and care. We seek to achieve this by the generation, dissemination and implementation of knowledge into policy and practice.
We aim to ensure that no-one is left behind, people are treated equally and we have a focus on vulnerable and marginalised populations and communities.
The Union’s Vision:
A healthier world for all, free of tuberculosis and lung disease.
The Union’s Values:
Accountability: We are responsible steward of resources and delivers on its commitments.
Respect : We recognise people’s intrinsic value and have due regard for the welfare, beliefs, perceptions, customs and cultural heritage of those we deal with.
Transparency : We are open and direct in our dealings.
Quality : We deliver our services and products to the highest possible standards
Independence: We seek to pursue our mission free from interference by conflict of interest
For more information about the Union’s work in South-East Asia, please visit
1. PURPOSE OF THE RFP
1.1 The Union is interested in engaging an agency to SIM-free, cloud-based VoIP solution with API-based calling and call recording, to be integrated with the existing web portal and Android applications
1.2 Accordingly, The Union is requesting for proposals from relevant agencies for The Union. This RFP should not be considered as neither as an agreement nor an offer by The Union to the prospective bidders.
6. PROPOSAL SUBMISSION:
- Proposals through email are invited from the reputed agency for the aforesaid purpose. The proposal should include the "Technical & Financial" details.
- Two separate emails are required to be submitted - Technical and Financial Proposal. The interested service provider must submit their proposals in two separate emails , should clearly state in the subject line - "Technical Proposal –" for Agency for VoIP-Based Calling System and API Integration with Existing Web Portal and Android Applications” and "Financial Proposal - for Agency for VoIP-Based Calling System and API Integration with Existing Web Portal and Android Applications " with all relevant documents as listed in document to Procurement.USEA@theunion.org latest by 7 May 2026.
- The Service Provider shall ensure the preparation of Detailed Technical Proposal in accordance with documentation as technical evaluation with instructions in Annexure-A to this RFP. The Technical Proposal should not contain any cost information whatsoever.
- The “Financial Proposal” should contain the detailed in accordance with instructions in Annexure-B to this RFP. Financial Proposal” shall remain password-protected, and such password shall be obtained by procurement committee appointed by The Union after the Technical Qualification of the Proposal submitted by the bidder. Financial Proposal” shall remain password-protected, and such password shall be obtained by procurement committee appointed by The Union after the Technical Qualification of the Proposal submitted by the bidder.
- Proposal validity period will be for 180 days from the date of submission of proposal.
- You can write your queries / clarifications through email on Procurement.USEA@theunion.org latest by 5 May 2026.
For detailed information, please check the complete version of the RFP attached below.