Job ID: 291821

Donor Relations Officer

Satya Special School

Location: Puducherry

Apply by: 25 May 2026

Relevant Sectors

Communications, IT, Media, Knowledge Management, Editor

Fundraising, Business Development, Grants Writer

Donor Relations Officer (DRO)

Location: Pondicherry

www.satyaspecialschool.org

Last date of application: 25th May 2025

Role Overview
The Donor Relations Officer (DRO) is responsible for managing donor communication, ensuring seamless donation processing, maintaining accurate donor records, and building long-term relationships with donors. The role acts as a key bridge between donors and the organisation, ensuring a positive donor experience and supporting fundraising efforts.

Key Responsibilities
1. Donor Communication s Relationship Management
• Respond to donor enquiries through phone, email, and other channels
• Address donor concerns professionally and promptly
• Maintain positive long-term donor relationships
• Provide updates and donation information when required

2. Donation Processing s Documentation
• Generate donation receipts and acknowledgements
• Ensure timely issuance of tax exemption certificates
• Coordinate dispatch of physical and digital donor documents
• Maintain proper filing of donor-related records

3. Database Management
• Update and maintain donor records in the database
• Verify donor information for accuracy and completeness
• Track donor history and communication records
• Ensure confidentiality of donor information

4. High-Value Donor (HNI) Engagement
• Prepare and send customized communication to high-value donors
• Share personalized impact reports on fund utilization
• Provide timely updates and acknowledgements
• Build trust through individualized donor stewardship

5. Bridge Between Donor and Organization
• Act as the primary link between donors and internal departments
• Communicate donor expectations to management teams
• Share donor feedback with relevant departments
• Coordinate responses to donor requests efficiently

6. Relationship Management
• Maintain strong and positive relationships with all donors
• Understand donor preferences and communication styles
• Strengthen donor loyalty through consistent engagement
• Support long-term donor retention

7. Reporting s Coordination
• Prepare periodic donor reports for internal teams
• Support finance and fundraising teams with donor-related data
• Assist in reconciliation of donation records
• Coordinate with internal departments for donor servicing

Core Skills Required
• Strong communication and interpersonal skills
• Attention to detail
• Good organizational abilities
• Database management knowledge
• Professional and donor-focused attitude

Qualifications
• Bachelor’s degree in any discipline
• Experience in donor relations, customer service, fundraising, or administration preferred
• Experience working with NGOs/non-profits is an advantage

Key Competencies
• Relationship building
• Communication
• Confidentiality
• Accountability
• Coordination
• Time management

Application should be submitted to Munis@satyaspecialschool.org

Job Email ID:

Munis(at)satyaspecialschool.org