RFP - Website Redesign and Development for The Hans Foundation

• The current website does not provide THF with adequate flexibility and admin control for routine updates, program pages, blogs, impact numbers, media, and statutory documents.
• The current technology stack is outdated and requires a secure, scalable, maintainable rebuild rather than surface-level cosmetic changes.
• THF does not have full access to reliable source code, backend documentation, and technical handover material for the current website, which affects long-term maintainability.
• The existing website has potential security, performance, and update-related vulnerabilities that need to be addressed through a complete rebuild and secure deployment.
• The current user journeys for donors, CSR partners, job applicants, beneficiaries, media, and due diligence stakeholders need to be simplified and strengthened.
• The new website must support improved accessibility, SEO, content discoverability, analytics, donation journeys, and future integrations.

1. Attract, inform, and convert individual online donors through improved user journeys, visible donation buttons/widgets, project-level giving opportunities, social media integration, and smooth digital engagement.
2. Attract, inform, and convert corporate donors for CSR partnerships, employee-giving programs, strategic collaborations, and future volunteering opportunities.
3. Attract, inform, and support potential hires through an improved Careers section, HR announcements, and scope for future HRMS integration.
4. Inform potential beneficiaries and communities about THF programs and provide simple ways to connect with the Foundation.
5. Improve transparency and compliance by making policies, financials, annual reports, statutory documents, and other organizational information easily accessible to government bodies, due diligence teams, corporate partners, donors, and other stakeholders.
6. Strengthen THF’s digital presence through SEO, Answer Engine Optimization (AEO), Generative Engine Optimization (GEO), analytics, website performance, content discoverability, and improved storytelling.

• The CMS must allow authorized THF users to update pages, blogs, impact numbers, media, resources, job updates, forms, and selected program content without developer dependency.
• The CMS must support role-based access, approval workflows where feasible, audit trails or activity logs, SEO metadata, accessibility fields, media library management, and future multilingual content.
• The agency must provide CMS training, a user manual, and technical documentation as part of handover.

• Hosting architecture must include SSL, firewall/security controls, backup systems, disaster recovery process, performance monitoring, and uptime monitoring.
• Data hosting in India is preferred, especially where donor, applicant, beneficiary, or form-submitted personal data is processed, stored, or backed up.
• The hosting setup must allow reasonable traffic scalability, CDN integration where required, and capacity to handle campaign spikes, donor drives, media visibility, and event-related traffic.
• All hosting, plugin, license, CDN, security, backup, email, analytics, or third-party tool costs must be disclosed separately in the financial proposal.

• Phase 2 must include multilingual-ready architecture and Hindi support for priority pages finalized during discovery.
• Bulk translation, transcreation, and migration of multilingual content beyond the finalized priority pages may be quoted separately as an optional Phase 3 component.
• The agency must specify how multilingual SEO, URL structures, language switching, and content governance will be handled.

    For detailed information, please check the complete version of the RFP attached below