Job Description: Patient Care Coordinator, TB
Number of Positions: 1
Location: Korba, Chhattisgarh
Overview
WJCF is an Indian non-profit organisation committed to saving lives by reducing the burden of disease and strengthening government-owned, high-quality health systems. Since 2007, WJCF has combined data-driven approaches and deep public health expertise with strong government partnerships to design, implement, and scale solutions across India’s national and state health programmes. We work for and at the service of governments — supporting the Ministry of Health & Family Welfare and State Departments of Health to build systems that are strong, sustainable, and led by Indian institutions.
As an Indian organisation, WJCF brings an unmatched depth of contextual understanding of India’s health system architecture, policy landscape, and implementation realities across diverse geographies and population groups. This local institutional credibility, combined with global technical rigour, is central to WJCF’s effectiveness as a partner to governments and donors.
Our work is built around four complementary roles: as a Trusted Government Partner, co-designing programmes and strengthening health system architecture; as an Operational Partner, translating strategies into effective on-the-ground delivery; as a Market Shaper, improving the availability and affordability of health commodities; and as an Ecosystem Catalyst, convening governments, development partners, academia, and the private sector to drive solutions at scale.
WJCF’s programme portfolio spans thematic areas like hepatitis, HIV/AIDS, tuberculosis, vector-borne diseases, syphilis, cervical cancer, diabetes, maternal and childhood anaemia, immunisation, under-5 diarrhoea and pneumonia, sexual and reproductive health, Ayushman Bharat Pradhan Mantri – Jan Arogya Yojana (AB PM-JAY), Ayushman Bharat Digital Mission (ABDM), hypoxemia and oxygen, safe drinking water, sickle cell disease, presbyopia, lead poisoning, and cross cutting thematic areas like AI and Health, integrated disease surveillance and climate and health. We currently support programmes across 19 states and union territories, with teams working at national, state, district, and sub-district levels.
Our people are our greatest asset. WJCF brings together a talented, diverse team of professionals from public health, analytics, consulting, healthcare, the development sector, and academia, all united by a shared commitment to improving health outcomes for the people of India. We are entrepreneurial, action-oriented, and deeply grounded in the communities and systems we work in. Our field teams collectively bring hundreds of years of experience managing public health programmes across the country.
WJCF collaborates with a range of international and domestic partners and donors to advance its mission, including an affiliation with the Clinton Health Access Initiative (CHAI), a global health organisation with which WJCF shares a common mission and values.
About the project
WJCF, with support from Stop TB Partnership will be implementing Project iLIFT (integrated Lung Health Initiative For Tribals) in Korba district of Chhattisgarh, a state with 40.9% tribal population (as per census 2011). This tribal region faces a challenge against respiratory issues and limited healthcare access, making it a crucial target for integrated lung health initiatives.
Korba is a major contributor to India’s coal production, accounting for 16% of the national output (as per Ministry of Mines). The exposure to coal dust and silica has a significant association with respiratory ailments such as Asthma and Chronic Obstructive Pulmonary Disease (COPD). Additionally, Korba has a presence of beedi rolling community, with 90% of the workers being women who earn an average daily wage of $5 . This community experiences alarming rates of respiratory issues and TB-like symptoms.
Despite the existence of comprehensive guidelines for managing TB and COPD/Asthma, the implementation in this region remains challenging. The separation of TB and COPD/Asthma programs into different health verticals has hindered the delivery of integrated Lung Health program.
To address the above, Project iLIFT takes a two-pronged approach to bridge the gap between community and facility care.
Under the program, health camps will be organised in the community with the health staff to provide individuals integrated screening of Tuberculosis (TB), Chronic Respiratory Diseases (CRDs) like COPD, Asthma, and lung cancer, alongside Non-Communicable Diseases (NCDs) such as Diabetes, Hypertension and Sickle Cell Disease (SCD).
The facility strengthening approach focuses on empowering existing healthcare infrastructure through strategic deployment of CAD and spirometers, capacity building of key personnel, and standardized assessment protocols at HWCs. Enhanced referral pathways and specimen transport systems to ensure efficient diagnostic services
The project will be executed in close collaboration with state-level TB, NCD, and SCD programs and will build on existing community screening initiatives to reinforce the health system. By integrating disease management and working alongside general health staff, the project seeks to generate local evidence that can drive greater state-level support, ensuring the sustainability and scalability of the project’s outcomes.
Role Overview:
WJCF is seeking a highly motivated, results-oriented candidates to join as Patient Care Coordinator (PCC).
The position is based out of Korba district in Chhattisgarh and will report to the District Supervisor.
Responsibilities:
- Call patients and their family members to discuss health-related issues and connect them with services.
- Collect feedback from patients by making phone calls based on the provided list.
- Follow up with patients telephonically to understand their progress and where they are in their treatment.
- Check in with patients currently under treatment to monitor their health and ensure they are taking their medication regularly.
- Coordinate with district team for updated patient lists.
- Meet daily targets for the number of calls made.
- Record and monitor data in line with the project’s monitoring and evaluation (M&E) plan and submit timely reports.
- Join team meetings and contribute to weekly and monthly reports.
- Take on additional tasks as needed to support the project.
Qualification:
- Prior experience of field operations and tele-calling
- Undergraduate degree with minimum of 2 years of experience in the social sector, preferably in public health.
- Ability to make calls for 7-8 hours in a day
- Good interpersonal and networking skills, highly articulate team player
- Experience in using MS Office applications.
- Prior experience working with national TB or NCD programs is advantageous.
- Experience of working in Chhattisgarh is preferred.
- Female candidates will be preferred for the role.
Note: This is on 3rd Party payroll
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