ERP Regional Support Specialist
On-site: Operations Chapter IN26197
New Delhi, Delhi, India
Description
CIMMYT is a cutting edge, non-profit, international organization dedicated to solving tomorrow's problems today. It is entrusted with fostering improved quantity, quality, and dependability of production systems and basic cereals such as maize, wheat, triticale, sorghum, millets, and associated crops through applied agricultural science, particularly in the Global South, through building strong partnerships. This combination enhances the livelihood trajectories and resilience of millions of resource-poor farmers, while working towards a more productive, inclusive, and resilient agrifood system within planetary boundaries.
For more information, visit cimmyt.org .
CIMMYT is looking for an outstanding, self-motivated, and result-oriented professional for the position of ERP Regional Support Specialist to provide effective ERP system support and coordination across regional operations. This role will ensure smooth functioning of ERP processes, user support, troubleshooting, data accuracy, and compliance with organizational standards and operational requirements. The ERP Regional Support Specialist will also work closely with cross-functional teams to support system implementation, process improvements, user training, and efficient management of regional ERP activities.
The location of this position will be Delhi.
Requirements
Key Responsibilities
- Deliver responsive and high-quality functional support to users in regional and country office teams, which are the main customers of this role.
- Provide support for D365 and other enterprise systems including Icertis Contract Lifecycle Management, Customer Engagement, Concur Travel and Expense, Sapience, the Data and Analytics platform, and Subgrants management processes.
- Assist staff remotely through ticketing systems, calls, and online communication, and provide on-site support during field visits when necessary.
- Monitor Tier 1 and Tier 2 support queues, ensure timely follow-up, and escalate cases to higher tiers or development teams when appropriate.
- Troubleshoot issues, identify root causes, guide users through solutions, and document all actions in the support system.
- Deliver training to regional and country teams through virtual sessions, classroom workshops, and one-on-one coaching.
- Work with the ERP training team to maintain accurate and practical training materials that reflect current processes for procurement, finance, subgrants, HR, and other operational areas.
- Contribute to the internal knowledge base to support consistency and good service across all locations.
- Support onboarding of new employees and new ERP support team members by helping them understand systems, workflows, and country office processes.
- Participate in system enhancement projects, testing cycles, and process improvement activities, including work related to subgrants and compliance.
- Promote CIMMYT values such as teamwork, accountability, inclusion, service, and continuous learning.
- Perform other tasks that support CIMMYT’s digital and operational goals
Skills & Experience
- Bachelor’s degree or equivalent experience in information systems, business administration, finance, or a related field.
- At least four years of experience in ERP support, help desk operations, project coordination, finance, accounting, or similar roles.
- Strong understanding of ERP systems, preferably Microsoft Dynamics 365.
- Experience with Icertis, Customer Engagement, Concur, Sapience, or systems related to subgrants or grant management is an advantage.
- Ability to learn new systems quickly and apply knowledge in daily support.
- Experience preparing training materials and delivering training in virtual and in-person formats.
- Strong customer service orientation with clear communication skills suited for users with varied technical backgrounds.
- Experience in procurement, finance, accounting, HR, payroll, or subgrants is valued.
- Familiarity with service management tools such as ServiceNow/OTRS/Fresh Desk is preferred.
- Strong analytical thinking, problem-solving skills, and attention to detail.
- Ability to manage multiple tasks, prioritize work, and adapt to changing needs in a multicultural environment.
- Demonstrated integrity and a collaborative working style.
Benefits
The position is for an initial fixed-term contract of 12 months, after which further employment is subject to performance and the continued availability of funds. CIMMYT offers an attractive remuneration package, with a range of benefits including health insurance.
Candidates must for IN26197 ERP Regional Support Specialist. Screening and follow-up of applications will begin on May 25th 2026. Applications must include a CV with contact details (telephone and email address) of 3 work-related references along with the confirmation that Recruitment team can contact them) and a cover letter. Incomplete applications will not be taken into consideration.
This position is recruited locally. Applicants must have the legal right to work in the duty station country at the time of application. CIMMYT does not provide visa sponsorship or work permit support for locally recruited staff roles.
Please note that only short-listed candidates will be contacted.
CIMMYT is an equal opportunity employer. It fosters a multicultural work environment that values gender equality, teamwork, and respect for diversity. Women are encouraged to apply.
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