Request for Proposals (RFP)
Development and Implementation of Integrated Digital Solution for HIV Program (ICTC, EVTHS & Supply Chain) under EpiC India (FHI 360)
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Date of Issuance
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12 May 2026, Tuesday
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Date for asking queries (if any)
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17 May 2026, Sunday
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Due Date for Proposals (Technical and Financial)
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24 May 2026, Sunday
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I. About FHI 360
FHI 360 is a non-profit human development organization that mobilizes research, resources and relationships so that people everywhere can access the opportunities they need to lead full, healthy lives. Our staff of more than 2,000 experts work in over 60 countries around the world. We implement projects related to infectious diseases, health, education, economic strengthening and humanitarian response.
About EpiC Project
Meeting Targets and Maintaining Epidemic Control (EpiC) is a global project funded by the President’s Emergency Plan for AIDS Relief (PEPFAR) and the U.S. Department of State with a period of performance from April 15, 2019, to December 30, 2027. EpiC is led by FHI 360 with core partners Population Services International (PSI), Palladium Group, and Right to Care and implemented by over 250 regional, resource, and local partners.
Globally EpiC provides technical support and direct service delivery to improve outcomes in HIV, global health security, outbreak preparedness and response, malaria, nutrition, and maternal, newborn and child health. The project strengthens health systems including data systems, human resources for health and building capacity of governments and civil society for service delivery. Under HIV, EpiC supports to achieve and maintain epidemic control through strategic technical assistance to improve HIV case finding, care, and treatment programming across 35 countries supported by PEPFAR. In India, EpiC supports enhancing youth engagement, private sector engagement and digital/AI driven interventions, and prioritizes work in the PEPFAR priority state of Maharashtra to fast track the achievement of 95-95-95 goals.
II. Background
This Request for Proposal (RfP) seeks to engage a technical agency for the design, development, deployment, and support of an integrated digital solution comprising four priority modules under the National AIDS and STD Control Programme (NACP). The solution is intended to strengthen service delivery, improve continuity of care, enhance quality and timeliness of data reporting, and optimize operational efficiencies across HIV/STI prevention, testing, treatment, and monitoring systems. The four proposed modules include:
- Integrated Counselling & Testing Centre (ICTC) Self-Registration and Queue Management System;
- Elimination of Vertical Transmission of HIV, Syphilis and Hepatitis B (EVTHS) Case-based Tracking and Reporting System;
- Supply Chain Management Tool for HIV/STI commodities and consumables; and
- Migrant ART Refill and Continuity of Care System for PLHIV travelling along NH-48 in Maharashtra.
The digital platform is expected to integrate with existing programme systems such as the SOCH portal and support secure, scalable, cloud-based architecture with role-based access, interoperability, analytics, and real-time reporting capabilities.
The envisaged digital platform will address critical programmatic gaps including manual and duplicate data entry, delays in reporting, inadequate queue and stock management, fragmented case tracking, and interruptions in treatment continuity among migrant populations. The solution should facilitate self-registration and token-based queue management at ICTCs through QR-enabled workflows, strengthen real-time case tracking for elimination of vertical transmission of HIV, Syphilis and Hepatitis B (EVTHS), enable district and facility-level visibility of stock availability and consumption patterns for HIV/STI commodities, and operationalize QR-enabled transit ART refill services for migrant PLHIV.
The selected agency will be expected to undertake requirement gathering, system design, software development, piloting, integration, training, rollout support, user handholding, maintenance, and monitoring support while ensuring data privacy, confidentiality, and compliance with Government of India digital health standards and programme requirements.
Objective
To design, develop, and deploy a unified digital platform to improve efficiency, data quality, and real-time monitoring of HIV programme services.
Specific Objectives
- To improve the experience and efficiency at HIV testing centres (ICTCs).
- Strengthen EVTHS tracking systems, to facilitate tracking HIV-positive pregnant women and their babies from pregnancy until the child is 24 months old.
- Digitize supply chain management to prevent stock-outs of HIV medicines, test kits, and consumables.
- Enable digital continuity of ART services for migrant PLHIV, including transit-based ART refill tracking to ensure migrant PLHIV can continue treatment from any ART centre.
- Enable real-time data capture, dashboards and analytics
- Support capacity building and rollout
III. Scope of Work
Reporting to the Technical Lead: Digital Health and Innovation, EpiC India, the technical agency will work on development of the following digital modules:
Module 1: ICTC Self-Registration & Queue Management
- QR-based registration system, which allows clients to self-register using phone/QR
- Generates digital queue tokens, which reduces waiting time and paperwork and helps counsellors manage patient flow
- OTP-based retrieval of client records which retrieves old records using OTP/mobile number
- Integration with existing ICTC workflows and risk assessment tools which captures risk assessment digitally
- Multilingual mobile-first interface
Module 2: EVTHS Case-based Tracking System
- Mother–baby linkage system which links mother and baby records
- End-to-end tracking (pregnancy to 24 months), tracks ANC visits, delivery, ART, Early Infant Diagnosis (EID) tests
- EID testing tracking and alerts, which sends reminders for missed services
- Defaulter identification and follow-up system
- Real-time dashboards
- Integration with SOCH
Module 3: Digital Solution for Supply Chain Management System
- Facility-level stock tracking, digitally
- District-level indenting and aggregation, which allows districts to raise indents digitally
- Consumption-based forecasting, which forecasts future needs
- Alerts for stock-outs and expiries, that warns about expiry and low stock
- Redistribution planning which helps redistribute stock between facilities
Module 4: Migrant ART Refill & Continuity of Care System
- Migrant identification, registration, and digital ART access through QR code, barcode, and/or biometric-enabled systems, which registers migrant clients
- Transit ART Refill System, which allows refill from transit ART centres
- Parent–Transit Facility Integration, that links parent ART centre with temporary ART centre
- Alerts & Adherence Monitoring which, maintains continuity of treatment records
The technical and financial proposals or questions on the RFP are to be sent to the following contacts: FHI 360 India (hrindia@fhi360.org) with the ‘Digital Solutions for Integrated Digital Solution for HIV Programme under EpiC India (FHI360)’ mentioned in the subject of the email. Queries to seek clarifications on the RFP can be sent to the same email id and with the same subject line as mentioned above on/before 17 May 2026, Sunday. A list of possible questions with answers is included as Annexure.
For detailed information, please check the complete version of the RFP attached below